Team Manager - Emergency Duty Team

Job Description

The London Borough of Harrow is seeking to recruit an experienced and motivated Team Manager to lead our Out of Hours Team delivering a high-quality out-of-hours safeguarding service for children and families.

This is a critical leadership role, ensuring that urgent safeguarding concerns are responded to promptly and effectively outside of core hours. You will provide management oversight of complex and high-risk situations, supporting your team to make timely, proportionate, and defensible decisions to safeguard children and young people.

Working within a fast-paced and unpredictable environment, you will collaborate with key partners including Police, Health, and other emergency services to deliver coordinated responses when it matters most.

As part of our ongoing improvement journey, you will play a key role in embedding a relationship-based, strengths-focused approach across the service, enabling clear risk analysis, balancing strengths and concerns, and informing effective safety planning in time-critical situations.

You will promote a culture of:

• Calm, confident decision-making under pressure
• Professional curiosity and reflective practice
• Collaboration and shared responsibility with partners

We are looking for a resilient and experienced leader who can demonstrate:

• Significant experience in children’s social care, with a strong safeguarding and child protection background
• Experience of working in EDT, out-of-hours, front door, or crisis response services
• Proven ability to lead and support staff in high-pressure and complex situations
• Strong decision-making skills, with the ability to make defensible safeguarding decisions with limited information
• Experience of applying strengths-based practice models in assessing and managing risk
• Confidence in providing management oversight on high-risk and urgent cases
• Experience of multi-agency working, particularly with Police and emergency services
• Strong leadership skills, including supervision, guidance, and support to staff working shifts
• Sound knowledge of relevant legislation ,Commitment to continuous improvement and high-quality service delivery

This post will require you to be on the out of hours Duty Rota.

This post will require a satisfactory enhanced DBS.

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn