Team Supervisor - Legal Aid Agency (Ref: 13191)

Job summary

Please refer to Job Description

Job description

Job Title & Grade: Team Supervisor - EO Contract Type: PermanentSalary range (depending on location): National - £29,303 to £31,061

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: CardiffDirectorate: Case Management Team: Civil Applications TeamWorking Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week, one of the working days must include a Monday.

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training. Reporting to: Team Manager

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Case Management

The Case Management Directorate is the operational delivery function of the LAA, and our staff ensure that each year in excess of 500,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With staff based across multiple sites we deliver services for those facing both criminal and civil legal problems including family, immigration, mental health, housing, and exceptional funding cases. Civil Case ManagementThe Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty, and commitment, and, of course, to deliver results. Job SummaryThe role holder will primarily support the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development of team members on a daily basisKey Responsibilities:• Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.

• Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
• Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
• Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
• Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
• Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
• If there is capacity, the post holder may also undertake some caseworker tasks and deal with escalated/complex communications.

Essential Knowledge, Experience and skills • Comprehensive knowledge of the Civil Applications workstreams and processes.

• Effective communication skills both written and verbal
• Effective analytical and numerical skills with proven ability to solve problems and make decisions
• Effective interpersonal skills
• Ability to feedback to others constructively
• Established knowledge of Microsoft office

Desirable Knowledge, Experience and skills • Experience of Coaching and Mentoring.

• Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.
• Knowledge of information assurance
• Health & Safety Awareness

Person Specification • The role holder is someone who enjoys leading a team working in a fast-changing environment

Assessment approach
Application Process

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV and we only require a Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.

Interview / assessment ProcessIf you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against strengths and experience required by the role and the following behaviours:

Developing Self & Others

• identify gaps in own and team’s skills and knowledge

• set and consistently meet development objectives
• seek learning opportunities
• support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture
• consider the contributions of all team members and delegate work to aid the learning and development of all
• encourage and listen to developmental feedback from colleagues

Leadership

• show pride and passion for your work and positive, inclusive engagement with your team

• understand your areas of responsibility and display awareness of the wider impact of your actions
• proactively role model and promote an inclusive workplace, promptly dealing with inappropriate language and behaviours when they arise - including any instances of discrimination or misconduct
• give praise and credit to colleagues and stakeholders where appropriate

Making Effective Decisions

• take responsibility for making effective and fair decisions, in a timely manner

• analyse and research further information to support decisions
• talk to relevant people to get advice and information when unsure how to proceed
• explain how decisions have been reached in a clear and concise way, both verbally and in writing
• demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements

• Your Experience of implementing, promoting, or understanding diversity and inclusion policy

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them and to where they work. Examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion for others will increase the strength of their answer.
Shortlisting is planned for week commencing 19th January 2026
Interviews are planned for week commencing 9th February 2026

If you would like more information on this opportunity, please contact – Abbey Ross Abbey.Ross1@justice.gov.uk

Use of Artificial Intelligence (AI) As part of our commitment to integrity and transparency, we ask all applicants to ensure that the experiences, achievements, and examples shared in your application are entirely your own.

Please do not use AI tools to fabricate or simulate personal experiences. While AI can assist with formatting and grammar, it must not be used to generate stories, skills, or accomplishments that you have not personally lived or earned.

Please see our candidate guidance for more information on appropriate and inappropriate use. Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable AdjustmentsWe are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.Complaints procedureIf you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days. If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Developing Self and Others
• Leadership
• Making Effective Decisions

Benefits

Alongside your salary of £29,303, Legal Aid Agency contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/13191?entityId=13191