Team Support Assistant

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

To provide an effective, flexible, responsive and people focused administrative support service to the Income Team, including garage rent recovery duties.

What’s the role?

• Responsibility for managing incoming and outgoing communication including phone calls, text messages and emails.
• Effectively and proactively manage a caseload to ensure rental income from garages is maximised.
• To attend garage evictions as and when required, completing an inventory of goods and arranging for removals and storage of goods.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

• To update records and databases relating to court action and internal staff to keep these up-to-date.
• To prepare court paperwork for solicitors and internal staff.
• To support the recovery of former tenant arrears, taking a range of actions in the initial stages of the recovery process.
• Experience of completing administrative tasks
• Experience of using email, and IT software to complete basic administrative tasks

Location

The job is primarily based in 5th Floor, Laurence House, 1 Catford Road, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact: Elizabeth Kariuki. Email: Elizabeth.Kariuki@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£31,086 - £31,530 per annum (SC3)

N.B: All appointments will be offered at the minimum spinal column point (SCP5) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email LewishamWorks@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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