Technical and Administrative Support Officer

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role. To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV. Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position. Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP. Telephone: 0115 9316001 (Monday to Friday between 9am and 5pm) or e-mail: jobs@erewash.gov.uk

£29,071 to £31,015 per year. Free workplace parking, generous annual leave package, option to join the Local Government Pension Scheme (LGPS), opportunities for training, learning and continuous professional development, discounted leisure membership.

Are you a multi-tasker with a passion for organisation, customer service and supporting essential frontline services? Do you thrive in a fast-paced operational environment where no two days are the same? If so, we want to hear from you!

Erewash Borough Council is looking for a proactive and driven Technical and Administrative Support Officer to join its Waste Service. You will play a key role in supporting the day-to-day delivery of waste and recycling services, providing accurate and responsive technical and administrative support to operational colleagues and helping the service respond effectively to residents.

What You Will Be Doing

Based primarily at our Merlin Way depot in Ilkeston, you will provide high-quality support within a busy, frontline Waste Service. Working closely with operational colleagues, crews and supervisors, your day-to-day duties will include:

• Providing responsive administrative and technical support for waste and recycling operations
• Handling telephone and email enquiries from residents and colleagues with professionalism, care and courtesy
• Using Microsoft Office and service-specific ICT systems to record, manage and process information accurately
• Inputting, checking and analysing operational data to support service performance and effective decision-making
• Supporting the coordination of crews, vehicles, collection rounds and day-to-day service issues
• Liaising with colleagues, contractors, partners and the public to help keep waste and recycling services running smoothly

What We Are Looking For

We are seeking someone who is:

• Enthusiastic, adaptable, and highly organised
• Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
• Experienced in administrative support and customer service
• A confident user of Microsoft Office and other ICT systems
• Committed to accuracy, service quality, and continuous improvement

You will need a strong customer focus and the flexibility to adapt to changing operational priorities within the Waste Service. You should be comfortable working in a depot-based environment and responding calmly and accurately when service pressures or urgent issues arise.

If you are ready to bring energy, precision and a can-do attitude to a role that helps deliver reliable waste and recycling services for the borough, this is the opportunity for you.

Benefits of Working for Us

This is your chance to make a valuable contribution to an essential frontline Waste Service while developing your skills in a supportive and collaborative operational environment. In addition to a competitive salary, you will also have access to:

• Generous annual leave package: 29 days annual leave (rising to 33 days after 5 years' continuous service) plus 8 bank holidays a year.
• Free workplace car parking within the Borough.
• Opportunities for training, learning and continuous professional development.
• Family friendly and flexible working policies available.
• Flexi Time Scheme.
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
• Discounted leisure membership with the Fit for Work scheme.
• Access to the employee benefits discount and salary sacrifice scheme.

Important: Your supporting statement is an opportunity to demonstrate how your skills and experience align with the role. Please refer to the person specification when providing examples, as this will be a key source of information for shortlisting.