Technical Delivery Manager Revenues and Benefits

What if your technical leadership could help thousands of residents access the support and services, they rely on every day?

Can you balance technical expertise, stakeholder relationships and service resilience to keep critical public services running smoothly?

Are you looking for a role where your decisions can improve efficiency, strengthen resilience and enhance customer experience across a whole city?

If so, we would like to hear from you.

Interview date: At the end of October 2026 to be confirmed

For an informal discussion please contact Scott.Martyn@brighton-hove.gov.uk

About the role

Behind every effective public service are the systems, data and people that keep it running. This is an opportunity to lead a specialist technical team supporting the business-critical systems that underpin Welfare, Revenues and Benefits services across Brighton & Hove.

As Technical Delivery Manager, you will help keep essential services resilient, secure and responsive. You will provide technical leadership, support well-managed system changes, work closely with suppliers and service colleagues, and make sure our systems continue to support residents, businesses and communities when they need them most.

You will help to:

• lead, support and develop colleagues in the Welfare, Revenues and Benefits Technical Delivery team, creating an inclusive and supportive environment where people can do their best work
• help manage the availability, resilience, security and performance of business-critical systems that support residents, businesses and communities
• provide senior technical advice on system configuration, testing, release management, access control, data quality and audit requirements, explaining complex issues clearly and accessibly
• work inclusively with service managers, operational teams, IT&D, suppliers and project colleagues to deliver controlled system change
• understand complex system, data and supplier issues and make clear, proportionate recommendations that support good decisions
• identify improvements that strengthen service resilience, efficiency, financial controls and customer experience, while keeping people and service impact in mind
• contribute to governance, planning, risk management and assurance for statutory welfare, revenues and benefits services in a clear, collaborative and well-evidenced way.

About you

We are looking for someone who brings curiosity, sound judgement and a practical, inclusive approach to technical delivery. You will be comfortable working in a way that reflects the council’s values: connected, confident, creative, diverse and inclusive, and supportive of wellbeing and psychological safety.

You will be able to:

• work through complex issues with clarity, resilience and proportionate judgement
• balance service needs, risk, governance and customer impact when making recommendations
• build positive, inclusive working relationships with colleagues, suppliers and partners, listening to different perspectives and supporting effective collaboration.

We know that people gain skills and experience in different ways. You do not need to meet every desirable area of experience to apply. If you can show that you meet the essential criteria, or have relevant transferable experience from another complex service environment, we would welcome your application. We particularly encourage applications from people whose backgrounds, identities or experiences are currently under-represented in our workforce.

Why Join Us?

This is a unique opportunity to make a real difference to the lives of local residents, supporting one of the most innovative local government technology functions in the country.

We offer:

• Flexible and hybrid working arrangements
• Local Government Pension Scheme
• Generous annual leave entitlement
• Learning and development opportunities
• Wellbeing support and employee benefits
• A diverse, supportive and inclusive working environment

Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?
As a council, we want to:
• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.

All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.

Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is subject to a Basic Disclosure Criminal Records Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

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