Technical Professional - Desktop Team

Job introduction

Job title: Technical Professional - Desktop Team

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

• As a Technical Professional, you will provide 1st and 2nd Line technical support support to end users (onsite and remote)
• The post holder will install, , configure, and maintain PCs, printers, and other peripherals
• Support and troubleshoot Windows 10 and Windows 11 desktop environments
• Provide day-to-day support for Omnissa VDI (formerly VMware Horizon), including user access, session issues, and profile management
• As a Technical Professional, administer and troubleshoot issues within the Microsoft 365 environment, including Teams, OneDrive, SharePoint, and Exchange Online
• Assist with user account setup, permissions, and security via Active Directory and Microsoft Entra ID (formerly Azure AD)
• As a Technical Professional, you will perform basic network troubleshooting: connectivity issues, IP/DNS/DHCP, patching, etc.
• Maintain accurate records of support requests and resolutions using internal ticketing systems
• Collaborate with senior IT staff to ensure systems remain secure and up to date

As a Technical Professional, the successful candidate will need:

• Proven experience in a desktop or IT support technician role
• Strong knowledge of Windows 10/11 support and user troubleshooting
  Experience supporting Microsoft 365 applications and services (Teams, Outlook, SharePoint, OneDrive)
• Familiarity with Omnissa VDI or other virtual desktop infrastructure solutions
• Understanding of Active Directory, basic group policies, and account management
• Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
• Excellent problem-solving and communication skills
• IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or equivalent are a plus

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight on Friday 5 September 2025
Shortlisting date: Monday 8 September 2025
Interview date: w/c Monday 15th September 2025
Interview type: Face to Face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Dave Beckett at dave.beckett@liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.