Technical Support Officer - Support & Performance

Job Description

Job Title: Technical Support Officer - Support & Performance Team
Salary: £33,531 - £38,052 per annum
Grade: D
Contract Type: Permanent
Working Hours: 37 hours per week

We are seeking a Technical Support Officer sitting within the Support and Performance Team, Place Directorate. The main purpose of the role is to support Thurrock Council’s Place service via our Support and Performance Services Department.

Main Responsibilities:

• Provide administrative and technical support across Development Management, Building Control and Land Charges ensuring compliance with relevant legislation and council procedures.
• Oversee the registration, validation, and digital management of planning and building control applications, ensuring compliance with national and local requirements.
• Provide first-line support (supervision) and guidance to team members, including training on systems, procedures, and relevant legislation.
• Monitor team performance and contribute to service improvement by maintaining accurate records, tracking KPIs, and reporting outcomes.
• Liaise with internal departments, external stakeholders, and the public to resolve enquiries and ensure high-quality customer service.
• Support the maintenance of accurate records and filing systems (both paper and digital), including data input and extraction using various IT systems.
• Represent the team at meetings and briefings, providing feedback and ensuring actions are followed up appropriately.
• Work flexibly and adaptively

Key Skills and Experience:

You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.

The service operates from 8:00am to 17:00pm Monday to Friday

DBS Check: A DBS Check is not required for this post.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Closing Date (Redeployment Only): 19th February 2026

Closing Date: 8th March 2026

Interview Date: To Be Confirmed

Additional Information

Please contact Ella Hay - Team Leader, via email if you have any questions at ehay@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council