Technology Adoption Specialist

Job Description

The London Borough of Harrow is seeking a dynamic and innovative Technology Adoption Lead to champion digital transformation across the organisation. Sitting within the ICT Services division, this key role will drive the adoption of modern technologies, platforms, and devices among staff and elected members. You’ll lead the development of a network of Technology Champions, design engaging training materials and campaigns, and deliver live events to boost digital confidence and IT literacy.

In addition to promoting digital engagement, you’ll play a central role in managing the migration of Azure Files to SharePoint. This includes developing detailed project plans, coordinating with teams across the council, setting and communicating deadlines, and ensuring the timely delivery of project milestones. You’ll also provide regular updates to stakeholders, ensure compliance with ICT policies, and support end-users with training and guidance on the new SharePoint environment. This is a fantastic opportunity to make a tangible impact in a forward-thinking local authority committed to innovation, collaboration, and excellence in public service.

The successful candidate will have:

• Proven experience driving technology adoption and digital transformation within a complex organisation

• Strong understanding of modern workplace tools including Microsoft 365 applications and platforms

• Excellent communication and interpersonal skills, with the ability to engage and inspire users at all levels

• A proactive approach to problem-solving and the ability to deliver practical, user-focused solutions

• Demonstrable ability to lead change initiatives and manage stakeholder relationships effectively

• Solid analytical skills with experience in tracking adoption metrics and producing insightful reports

• Confidence in designing and delivering engaging training materials, campaigns and live events

• A collaborative mindset, able to work across teams and foster a network of Technology Champions

• Commitment to continuous professional development and staying current with technology trends

• A passion for improving user experience and simplifying technical processes across the organisation

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn