Technology Operations Manager

• Technology_Operations_Manager

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have an excellent opportunity available for an Technology Operations Manager to join our proactive DDaT team at Wokingham Borough Council on a full time, permanent basis.

As Technology Operations Manager, you will be responsible for the Council’s operational technology support services. This is a pivotal role, responsible for ensuring the seamless delivery, reliability, and evolution of our technology services across the Council

Teams within the service area include IT service desk, Tech Support, Infrastructure (through matrix management), performance standards of IT service delivery.

The Digital, Data and Technology service is responsible for the creation and delivery of the Councils Digital and Technology Strategy and fulfilling the digital ambition of the Council, including the adoption of technology to improve the customer experience.

Benefits:

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays

⭐ An excellent local government pension scheme

⭐ An employee assistance programme including 24/7 wellbeing helpline

⭐ A range of local & lifestyle discounts

⭐ Use of a free onsite gym (located at Shute End office)

⭐ Salary sacrifice car & cycle to work schemes

⭐ And much more!

Key responsibilities:

• Working collaboratively with the Senior Managers in the Digital, Data and Technology service and wider leadership teams of the Council and stakeholders to deliver the objectives of the Council’s Digital and Technology Strategy, in line with the Council Plan - making sure that the voice of the customer and user experience is included within technology service delivery
• Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency. This involves analysing performance data, identifying areas for improvement, and implementing changes
• Establish and maintain strategic relationships across the Council, it’s partners and customers to ensure that there is a long-term view of technology projects and initiatives that will influence and shape the Digital and Technology Strategy. Liaison with other Local Authorities and suppliers to seek best practice.
• Stay up-to-date with government priorities, regulations and guidelines relating to the secure, legal and ethical use of data and technology and spread awareness throughout the organisation.
• Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement are maintained.

Candidate requirements:

• Expert knowledge of ICT Service Delivery Management
• Expert knowledge of ICT service performance management and the continuous improvement lifecycle.
• Expert knowledge of the ICT Project and Operational best practice processes
• Experience of major incident management
• The ability to drive change, anticipating and resolving issues, managing risks and mitigations to maximise ICT service delivery.

Our area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools including 69 primary and 21 secondary schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and apply today! Alternatively, if you would like to have an informal discussion about the role, please e-mail simon.beasley@wokingham.gov.uk

Closing date: Sunday 31st August 2025, 11pm
Interviews: TBC

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. 

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.   

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.