Technology Support Apprentice

• Technology_Support_Apprentice_Job_Description

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have an excellent opportunity available for a Technology Support Apprentice to join our DDaT (Digital, Data and Technology) Team here at Wokingham Borough Council, on a full-time, 2 year fixed term contract.

As the Technology Support Apprentice, you will provide support to internal staff in the administration of duties centred around resolving non-complex requests such as application and account access, assist in duties relating to the day to day operation of the councils computer systems and ensure IT assets are accounted for and in working condition before allocation and use.

Apprenticeship

The successful candidate will undertake the Level 3 Information Communication Technician Apprenticeship with LDN.

We’re looking for candidates who are confident using Microsoft Office and similar applications, and willing to learn new IT systems. You’ll need to be an excellent communicator, self-motivated, and have strong attention to detail.

⭐Staff Benefits⭐

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐Generous Annual Leave – 25 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

⭐Local Government Pension Scheme

⭐GP Helpline - Available 7 days a week

⭐Employee Assistance Programme – Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities - Including running, football, cricket & more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And more!

Key Responsibilities:

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries, including receiving, logging and managing calls from internal staff
• Publishing support documentation to assist staff with requests for information, maintaining the Council’s IT knowledge base and maintaining the IT intranet pages
• Apply technical skillset to assist the delivery of the IMT Service
• Ensuring that all IT Assets which are no longer fit for purpose of re-use are securely stored until can be disposed of
• Ensuring that Laptops and Smartphones are clean and fit for purpose before being allocated and worked on.
• Contribute to project work, supporting the wider team, as and when required

Candidate Requirements:

• Excellent verbal and written communication skills
• Basic understanding of computer support
• Knowledge of Microsoft Products
• Good organisational skills
• Ability to work as part of a team

Apprenticeship Requirements:

You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.

If you do not have a Level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and Apply Today!

Alternatively, for more information or to arrange an informal discussion about the role, please contact Rory Kirkpatrick via rory.kirkpatrick@wokingham.gov.uk (Strictly no agencies).

Closing date: Sunday 25th January 2026 at 11pm

Interview date: W/C 26th January 2026

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.