Tenancy Experience Officer

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

To work with housing service colleagues, to support tenant engagement activities across the Council’s housing services, ensuring tenants and leaseholders are actively involved in shaping, reviewing, and improving housing services. The role promotes inclusive participation, strengthens community relationships, and ensures tenant voices are heard and acted upon.

Key Requirements

• To support the Senior Tenancy Experience Officer (STEO) to develop and implement an effective tenant engagement strategy for the Housing Service, working with internal and external stakeholders
• Organise and facilitate tenant/leaseholder panels, forums, and scrutiny groups
• To provide support to tenants/leaseholders to enable them to be active and effective members of the Housing Service Improvement Board, sitting alongside Officers and Councillors

Skills & experience

• 1 year experience in a front facing customer service environment
• Educated to GCSE A-C or equivalent
• Clean UK Driving Licence and access to own vehicle

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Emma Alldrick (recruiting manager) on 01527 587000 or email emma.alldrick@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk

Interviews will take place week commencing 2nd November 2026

Please note that the Council does not offer Sponsorship to work in the UK.

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page