Tenancy Team Manager

Title: Tenancy Team Manager

Grade/Salary: Band G, SCP 32-37 (£44,523- £49,817 per annum)

Contract Type: Permanent

Hours: 37 hours

Locations: Various across Sandwell

Job Summary:

Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer-focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly-motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management.

The key requirements of this post includes to:

• Lead and manage a team of motivated, and well-trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
• Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
• Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
• Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.

Essential Requirements:

• Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing

Additional Information:

• Closing date: 30th October 2026
• Interviews will take place w/c 9th November 2026

*Please note that previous applicants need not apply*

Please submit a CV and supporting statement before the closing date to Jim Brennan at Jim_Brennan@sandwell.gov.uk.

If you would like an informal discussion about this role, please contact Jim_Brennan@sandwell.gov.uk

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact jim_brennan@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

https://www.sandwell.gov.uk/WeAreSandwell/council/story

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