Tenant Engagement Manager

Job Introduction

We are looking for a Tenant Engagement Manager to join us at the Regulator of Social Housing. This is an important role that works with the Head of Tenant Engagement to design and implement our regulatory approaches that underpin the tenant aspects of our consumer standards.

When you join us, you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives.

About the role:
As a Tenant Engagement Manager, you will ensure that insight from tenants and their representative bodies feeds into the design of our regulation of landlords. You will be a specialist on tenant engagement practice within the regulator. Working closely with the Head of Tenant Engagement, you will engage with people that live in social housing, playing a key role in ensuring that RSH clearly understands the range of tenant views, and takes them into account. You will also be responsible for contributing to delivery of our tenant insight and engagement strategy and supporting the regulator in the delivery of its strategic objectives.

You will work across a range of teams, maintaining good relationships and supporting our regulatory processes. You will also carry out high-quality analysis of feedback, sharing insights with relevant teams and supporting in our assessment of landlords by providing specialist advice to colleagues.

About you:
As the successful candidate, you will have strong experience of social housing tenant engagement or similar, with experience of managing key projects, often to tight timescales. You should have an understanding of the role of regulation within a social housing context, as well as knowledge of the social housing stakeholder landscape in relation to tenant organisations.

You should have excellent communication skills, with the ability to communicate clearly with a range of audiences, as well as experience of producing high-quality analysis, gathering evidence from a wide range of sources to reach clear conclusions.

General Information:
Why work at RSH?
At RSH, we offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that our staff think that the best thing about working at the RSH is our flexible and hybrid working, along with our family friendly policies that support work-life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.

Location
We operate a hybrid model of working with a mix of office and home working, as well as offering a range of flexible working arrangements.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. This role involves some travel within England between our offices, as well as onsite visits to social housing providers.

Interviews
The selection process will be in two parts. Initial interviews are expected to take place w/c 7th December and will be held via Microsoft Teams. A smaller number of candidates will then be invited to an in-person interview, including presentation, in the w/c 14th December.

Benefits and Salary
At RSH, we offer a competitive salary along with a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.

Things you need to know
Application process
For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement or to answer specific role related questions, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

Candidates must have valid right to work in the UK, as unfortunately we are unable to provide sponsorship and must also meet the requirements outlined in the Civil Service Nationality Rules. Please see our website for more information.

Commitment to equality and diversity
Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience.

We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment.

We are passionate about building a diverse and inclusive workplace, where everyone feels valued and respected and has the opportunity to thrive. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences, recognising that varied perspectives enrich our organisation.