Trading Standards Enforcement Officers

Job Description

Organisation: London Borough of Waltham Forest

Salary: PO1 - PO4 - £39,855 - £50,574

Retention Bonus: £3,000 Golden Hello payment (subject to minimum retention period)

Contract Type: Full-time Permanent

Working hours per week: 36 hours

Application Deadline: 17/08/2025

Proposed Interview Date(s): TBC

Reference: 1784

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

We offer a fantastic range of staff benefits, including an option to purchase additional annual leave, discounted gym memberships, savings from local shops and online retailers and season ticket and travelcard loans.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

Join Our Team at Waltham Forest Council's Trading Standards Service!

Are you a motivated and enthusiastic individual looking for an excellent opportunity? We invite you to become a part of Waltham Forest Council's Trading Standards Service.

Role Purpose: In this role, you will be responsible for developing and delivering specialist investigative support and advice for Regulatory Services, focusing on trading standards and consumer protection. Your expertise will help ensure compliance with relevant legislation and safeguard consumer rights.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Investigative Support: Conduct thorough investigations into trading standards violations and consumer protection issues.
• Expert Advice: Provide specialist advice to colleagues and stakeholders on trading standards legislation and enforcement.
• Compliance Monitoring: Monitor and enforce compliance with trading standards regulations.
• Stakeholder Collaboration: Work closely with team members, colleagues from other regulatory services, and external stakeholders to resolve cases and complete project work.
• Flexible Working: Be prepared to carry out duties at flexible times, including occasional evenings and weekends.

Candidate Requirements:

• Knowledge and Experience: Demonstrate a comprehensive understanding of trading standards legislation and enforcement practices.
• Professional Qualification: Hold an appropriate professional qualification in trading standards or a related field.
• Skills: Exhibit excellent verbal and written communication skills, organizational abilities, and attention to detail.
• Initiative and Pressure Handling: Show the ability to work independently and manage tasks under pressure.
• Adaptability: Be adaptable and willing to work at flexible times, including evenings and weekends.

Work Environment: You will be expected to perform both office-based work and site visits as part of your investigative duties. Collaboration with team members and external stakeholders is essential to successfully fulfilling the role's responsibilities.

Qualifications and Requirements:

Applicants must hold a professional Trading Standards Qualification such as:

• Trading Standards Practitioner Certificate/Diploma (TSPC/D), or
• Diploma in Consumer Affairs & Trading Standards (DCATS), or
• Diploma in Trading Standards (DTS)/Diploma in Consumer Affairs (DCA), or
• Degree in Consumer Protection (i.e. BSc).
• or passed the Regulatory Compliance Officer Apprenticeship or the Level 6 Apprenticeship

Please see the Role Profile for full details.

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;

Satisfactory DBS check;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Sandra Bennett at Sandra.Bennett@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.