Transport Supervisor

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the Team

At Bath & North East Somerset Council, our purpose is simple: to improve people’s lives. In Passenger Transport, that purpose is delivered through safe, reliable and well-run transport services for residents who depend on us every day.

We are looking for a Transport Supervisor to help lead the day-to-day operation of our in-house transport service. This is a practical, visible supervisory role, supporting drivers and operational colleagues, helping services run to schedule, responding to issues as they arise and maintaining the standards expected of a council service working with passengers, families, schools, care services and other partners.

The role will suit someone who is calm under pressure, confident supervising operational staff, comfortable making sensible day-to-day decisions, and committed to safety, safeguarding, customer service and inclusive team working.

About the Role

Working under the direction of the Transport Team Leader, you will help plan, allocate and co-ordinate transport activities so that the right resources are in place to meet service requirements.

Supervise and monitor the work of the operational team so that services are delivered safely, efficiently and in line with agreed procedures.

Allocate work to drivers and support the daily running of transport services, including responding to operational issues, breakdowns, incidents and changes in demand.

Support colleagues to meet expected service and conduct standards, including contributing to induction, training and day-to-day performance support.

Act as a point of contact for enquiries, service issues and complaints, providing clear information and escalating more complex matters when needed.

Carry out driving duties as required, typically including morning and afternoon school runs.

Take service bookings, including Dial-a-Ride bookings, from passengers and other services.

Maintain routine records, collate service information and contribute to standardised reports on activity and performance.

Work with internal and external colleagues to maintain effective relationships and support good service delivery.

About You

You will bring a practical, professional approach to supervising an operational transport team. You will understand the importance of safe passenger transport, good communication, reliable records and supportive day-to-day leadership.

A category D driving licence and PCV Certificate of Professional Competence.

A professional qualification or GCSEs/equivalent and/or relevant experience working in a supervisory role in an operational service.

Experience supervising operational teams, ideally in a transport setting, with the ability to manage staff appropriately and fairly.

Knowledge of transport legislation, or the ability to gain that knowledge quickly.

An understanding of special needs in a passenger transport environment, or the ability to gain that knowledge, alongside awareness of disability issues in service delivery.

Knowledge of health and safety and safeguarding principles, procedures and legal requirements relevant to operational services.

Effective written and verbal communication skills, including when dealing with enquiries, complaints or operational partners.

ICT skills for day-to-day office work, including email, documents and spreadsheets.

The ability to work flexibly, under pressure and to tight deadlines, applying judgement to ensure service objectives are met.

A respectful, inclusive and professional approach that helps build a supportive team culture.

We know that the best services are delivered by people who feel supported, trusted and valued.

We are committed to creating a workplace where people can thrive, develop their careers and make a meaningful difference.

In return, you'll find:

• A leadership role with genuine strategic influence.

• The opportunity to shape services that directly improve residents' lives.

• A supportive and collaborative leadership environment.

• Flexible and agile working arrangements.

• Opportunities for professional development and growth.

• A strong commitment to wellbeing, inclusion and work-life balance.

• A culture that encourages innovation, continuous improvement and new ideas.

Most importantly, you'll join an organisation where leadership is measured not just by what we deliver, but by how we support our people and communities to succeed.

About Bath & North East Somerset Council

Working at Bath & North East Somerset Council provides an opportunity to contribute directly to your community and make a positive difference to residents every day. Our values shape how we work, how we lead and how we support one another. We are ambitious for our communities, proud of our people and committed to creating services that deliver lasting impact.

We aspire to have a diverse and inclusive workplace and strongly encourage applications from talented people from all backgrounds. Flexible working arrangements are welcomed and considered in line with business needs.

At Bath & North East Somerset Council we have one overriding purpose – to improve people's lives.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Rob Hamill, Transport Team Leader, Rob_Hamill@bathnes.gov.uk or 01225 394389.

Interview date: TBA

No Agencies Please.

Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose – to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion athttps://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.