Travellers Liaison Officer

Job Description

Organisation: Leicestershire County Council

Work Location: Beaumont Lodge, Leicester LE4 1EF (with travel across Leicestershire & Rutland)

Salary: £32,070 - £34,359 Per annum (Pro rata for part time) Pay award pending

Working Hours: 25 Hours per week

Contract Type: Permanent

Closing Date: 12th July 2026

Interview Date(s): 29th & 30th July with informal team meet the week before TBA

An exciting opportunity has arisen to join the Multi Agency Travellers Unit (MATU), working collaboratively to support Gypsy, Roma and Traveller (GRT) communities across Leicestershire, Leicester City, and Rutland.

About the Role

This is a varied and rewarding frontline role, offering the chance to work directly with individuals and families to improve access to services, promote community cohesion, and respond to a wide range of social, housing, and welfare issues.

You will be primarily based at Beaumont Lodge; however, the role is largely community-based, requiring regular outreach work :

• On caravan sites
• At temporary unauthorised encampments
• In clients’ homes

The post is fast-paced and responsive, requiring flexibility to meet operational demands. No two days are the same.

Key Responsibilities

• Build and maintain effective relationships with GRT communities, promoting trust and encouraging engagement
• Undertake regular welfare visits to sites and encampments
• Support the management of Council-owned caravan sites, as required
• Work collaboratively with partner agencies, including housing, health, education, police, and social care Provide advice, advocacy, and signposting to help individuals access appropriate services
• Contribute to coordinated responses to unauthorised encampments, in line with relevant legislation and policy
• Identify and respond appropriately to safeguarding and welfare concerns
• Maintain accurate records and contribute to reporting, case management, and service monitoring

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ 4 or equivalent in relevant subject Or experience equivalent to the above qualification level Plus Experience gained in previous posts must evidence achievement of results together with a mature approach to handling sensitive problems
• Experience of working with individuals who may be experiencing challenging issues/ circumstances in a sensitive and professional manner, including being able to diffuse difficult situations. A strong communicator, able to engage with people from diverse backgrounds and build trust as well as being skilled in negotiation and conflict resolution.
• Knowledge of Safeguarding / Child Protection legislation, processes and practices.
• The ability to work proactively to remove barriers and improve access to services. An understanding of partnership working and multi-agency approaches
• Resilience and sound judgement when working in complex or sensitive situations
• Experience in a local authority, housing, enforcement or community-based role would be advantageous
• Knowledge or experience of Gypsy, Roma and Traveller communities would be useful but not essential

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Mat Bagley Multi Agency Travellers Unit Service Manager

Telephone: 0116 305 8156 or 07818 014 574

Email: mat.bagley@leics.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us