Trustcall (Alert & Response) Technician - 7511

Title: Trustcall (Alert & Response) Technician

Contract Type:Fixed Term 6 months, Part Time, 29 hours

Salary: £28,366.10 per annum pro rata

Reporting Office: Fiona Gardens, Manchester

Persona: Mobile/Field Based Worker: Contractual hours to be worked from various locations such as resident home, estates etc, with ad hoc office attendance as required

Working Pattern: Monday, Tuesday, Thursday, and Friday, 9:15am to 5:00pm or 8:30am to 4:15pm

Closing Date: 22nd February 2026

Interview Dates: 5th March 2026

Please click here for the role profile

Benefits Include: 25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our L&Q Living Alert and Response Team at L&Q:

If you are a caring individual and have a passion for supporting the most vulnerable in society, apply today to join L&Q Living.

L&Q Living currently have an opportunity for a Trustcall (Alert & Response) Technician to join our Trustcall team on fixed term basis.

The Trustcall service aims to give customers and their families’ peace of mind through the knowledge there is always help available at the press of a button. The team provides, alarm call handling, telecare equipment, CCTV and out of hours repairs call handling.

This role will support the digital upgrade of L&Q Living’s Telecare system. We are upgrading our alarm service with new fully digital alarm units, capable of improved communication with our new digital call centre.

This will involve visiting clients properties to exchange old analogue equipment for new Digital enabled kit. Only basic technical knowledge will be required for installation, as most items are ‘plug and play’, however full training and support will be given with this.

You will be required to plan your own workload, book appointments with customers over the phone, travel to properties in a company vehicle to exchange, install and test equipment at the agreed times.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• You will be enabling the digital upgrade of our service throughout Trafford

• Future proofing safety and security for our customers via a new improved service

• Providing help, information, support and reassurance to customers in a time of change

• Ensuringaccurate record keeping and updating of paper documentation and CRM system on a daily basis

What you'll bring:

• Excellent customer service skills with relevant practical work experience in a customer focused environment

• An awareness of issues and barriers older and vulnerable customers face with the ability to identify the needs of others and provide support and guidance

• Excellent communication and interpersonal skills with the ability to make people feel at ease

• Effective time management and organisational skills

• Full current driving licence

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ