User Researchers (EO, HEO, SEO)
Job summary
Are you passionate about understanding people and shaping services that truly meet their needs? At HM Land Registry (HMLR), we’re on a mission to transform how millions interact with land and property information. Join us as a User Researcher and help design inclusive, user-centred digital services that make a real difference. Whether you’re starting your career or bringing senior expertise, we have opportunities for you to grow and thrive.Job description
At HM Land Registry (HMLR), we’re committed to designing digital services that truly meet user needs. As a User Researcher, you’ll play a vital role in shaping services that are accessible, inclusive, and effective for everyone. Whether you’re starting your career in user research or bringing senior-level expertise, we have opportunities at Executive Officer (EO), Higher Executive Officer (HEO), and Senior Executive Officer (SEO) grades.
You’ll work in multidisciplinary teams, collaborating with designers, developers, and policy experts to ensure our services are user-centred and evidence-based. Your insights will help us deliver digital services that make a real difference to millions of people.
About the Team
You’ll join our Digital, Data and Technology Directorate, which is driving HMLR’s transformation into a modern, data-driven organisation. Our teams are passionate about user-centred design and committed to continuous improvement. We value diversity and inclusion, and we welcome different perspectives to help us create services that work for everyone.
Key Responsibilities by Grade
EO – Junior User Researcher
- Plan and conduct user research with guidance from experienced researchers to inform service design.
- Use a range of methods such as usability testing, interviews, and surveys.
- Communicate research findings in clear, engaging ways to delivery teams.
- Support inclusive research by involving participants with diverse needs and abilities.
- Assist with research operations, including scheduling sessions and recruiting participants.
- Collaborate with senior researchers and multidisciplinary teams to analyse findings.
- Help maintain research outputs and share insights across the team.
HEO – User Researcher
- Lead research activities for smaller services or components of larger programmes.
- Design and deliver research plans using appropriate methodologies.
- Analyse and synthesise findings to provide actionable insights for service improvements.
- Build strong relationships with stakeholders and advocate for user-centred design.
- Support continuous improvement by identifying opportunities to enhance research practices.
- Contribute to the development of research standards and documentation.
- Mentor junior researchers and share best practice within the team.
SEO – Senior User Researcher
- Shape research strategy for complex services and programmes.
- Lead planning, design, and execution of research activities, ensuring alignment with organisational priorities.
- Influence decision-making at senior levels and constructively challenge assumptions.
- Turn research findings into strategic insights that inform policy and service design.
- Ensure research is inclusive and accessible, considering diverse user needs.
- Mentor and line-manage user researchers, supporting their development.
- Play an active role in the HMLR and cross-government user research communities.
- Evaluate research quality and champion best practice across teams.
Why Join Us?
As a User Researcher at HMLR, you’ll:
- Make an impact: Your work will shape services used by millions, ensuring they are accessible and user-friendly.
- Grow your skills: We offer learning opportunities, mentoring, and support to help you develop your career.
- Work inclusively: We value diversity and strive to create an environment where everyone feels welcome and respected.
- Collaborate widely: You’ll work with passionate professionals across design, technology, and policy.
- Be part of transformation: Join us as we deliver cutting-edge digital services and modernise how land and property information is managed.
Please view the below video which details working in the User Research Team at HM Land Registry.
Person specification
You will be assessed against the criteria in the person specification document in the candidate pack.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable, however this will not be assessed during the process.
Benefits
Alongside your salary of £34,800, HM Land Registry contributes £10,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity– we value honesty, trust and doing the right thing in the right way.
- We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
- We are professional– we value and grow our knowledge and professional expertise.
- We give assurance– we guarantee our services and provide confidence to the property market.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
We are working with our recruitment partner (Inspire People) for this campaign.
Submit your CV on Inspire People’s website link - Please select the level of role that you want to apply for.
Please note that if you apply for any specific grade you may be assessed and offered at an alternative grade.
https://hmlr.inspirepeople.net/jobs/end-user-researcher/
Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift.
If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions. HM Land Registry will then sift these applications.
Please make sure your CV outlines how you meet the Technical Skills and Essential Experience
Successful candidates at sift will be invited to a blended interview.
Candidates can refer to notes within their video interview but they should be used as a prompt only.
HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may get an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
We are unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK.
HMLR expect everyone to spend at least 60% of their working time in the office.
You can find more information on how we use your personal data on our website
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Alison Whitehead
- Email : alison@inspirepeople.net
- Telephone : 0207 871 8556
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/Attachments
User Researcher Candidate Pack Opens in new window (pdf, 1828kB)Salary range
- £34,800 - £59,300 per year