Victim Liaison Assistant - Casework Division

Job summary

In this role, you are a key point of contact for victims, ensuring they receive clear, timely and empathetic communication about their case. You draft written correspondence, communicate with victims by the designated method of contact, respond to enquiries and complaints, and arrange meetings where appropriate, always ensuring victims’ needs are understood and addressed.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

We do consider part-time working patterns, however this needs to be agreed by the hiring area and must be in line with business needs.

Please note, we are currently advertising two Victim Liaison Assistant campaigns. You are only able to apply for one of them - either the Victim Liaison Assistant - Casework Division or the Victim Liaison Assistant - Regional Areas. If you submit two applications we will accept your first application and the second will be automatically rejected.

Job description

As a Victim Liaison Assistant, you support the work of the Crown Prosecution Service by providing a professional and compassionate service to victims of crime. You handle a varied caseload and work collaboratively with colleagues to ensure victims are kept informed and supported throughout the prosecution process.

Your role and responsibilities :

• You draft clear, accurate and well‑written letters to victims of crime in plain English, ensuring all relevant issues are addressed within prescribed timescales. You communicate with victims within the agreed timescales, by the designated manner of contact.
• You record all correspondence and activity accurately on the Case Management System.
• You respond to victim enquiries, complaints and Victims’ Right to Review requests by phone, email and letter, using the victims’ preferred method of contact.
• You arrange and, where appropriate, attend meetings with victims and witnesses, making reasonable adjustments to meet individual needs.
• You manage your own caseload, prioritising cases involving vulnerable or intimidated victims, and ensuring agreed timescales are met.
• You liaise with prosecutors, Witness Care Units and external agencies to ensure victims and witnesses receive appropriate information and support.
• You escalate issues to managers where necessary and keep victims informed if timescales can't be met.
• You apply Crown Prosecution Service values at all times and act as a positive role model within the team.
• You maintain awareness of relevant policies such as the Victims’ Code, Victims Right to Review and complaints procedures, and apply them correctly.
• You ensure all work meets quality and performance standards and contributes to continuous improvement within the service.

Person specification

To be eligible to apply for this opportunity, you must:

• Have excellent written, verbal and digital communication skills - including knowledge of Microsoft 365 applications

• Have an interest in criminal law and public service

• Be aged 18 before starting in this role.

The start date is expected to be 8-12 weeks after the application deadline.

These roles are available within the following locations:

Serious Economic Organised Crime International Division Regional Wales Division (SEOCID RWD) - Cardiff, Liverpool, Manchester, Birmingham & Leeds (reserve list only)

We ask you to confirm your preferred location and Crown Prosecution Service area. Offers are made in merit order in line with your location preference. It is not guaranteed that we will be able to accommodate your location preference.

Benefits

Alongside your salary of £24,800, Crown Prosecution Service contributes £7,184 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Join the Crown Prosecution Service and find your purpose.

Why we work for the Crown Prosecution Service

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact Earlycareers@cps.gov.uk

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

Recruitment process

The recruitment process consists of an online test and application, video interview and a final virtual interview.

At the interview stage, you book your own time slots on Civil Service Jobs. Once booked, we can’t guarantee your time slot can be changed.

Behaviours – assessed at video interview and final interview stage

• Motivation (Lead Behaviour) - assessed at the video interview and final interview stage
• Working Together - assessed at the video interview
• Managing a Quality Service - assessed at the video interview
• Seeing the Big Picture - assessed at the final interview stage
• Communicating and Influencing - assessed at the final interview stage

We use behaviours to help us understand your experience, to help you do a great job in this role. You are assessed against grade Administrative Officer/Level 1 in the Civil Service success profiles behaviours framework. In addition, you need to demonstrate the Crown Prosecution Service or Civil Service values.

Motivation – lead behaviour

We want to understand why you want to work in public service, law and the Crown Prosecution Service. We want you to address the following five things at both video and final interview.

• Why you want to join the Crown Prosecution Service.
• Why you want to work in public service.
• Your interest in the criminal justice system.
• A strong focus on continuous learning and a willingness to progress your training and development.
• Awareness of the Crown Prosecution Service values and priorities – our latest strategy is available on our website: Crown Prosecution Service 2030 strategy , The Crown Prosecution Service

The panel has the right to assess the lead behaviour - Motivation - first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Information session

We are holding an information session – this is a live webchat (not video) where you can ask us any queries you may have about your application, the process or the role. You can register here:

Monday 27 April 1pm to 1.45pm - https://meetandengage.com/amnsokqzh

First stage – online test and application

After submitting the short application form, you are invited to complete an online Civil Service Judgement Test. If you successfully complete this test, you are invited to complete the full application form. Please be aware both the online test and full application form must be completed and submitted before 1pm 5 May 2026.

Please allow enough time to complete the online test and submit your full application form before the deadline.

CV

You’re not required to upload your CV but you are required to provide information about your employment history for the past three years. Your CV isn't assessed as part of this selection process.

It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Any duplicate applications will be rejected.

For more information about the online Civil Service tests, visit Civil Service online tests - GOV.UK.

Second stage – video interview

If you pass the first recruitment stage, you are invited to a video interview. Invitations to the video interviews are emailed separately directly from our recruitment team. These are sent on the 6 Mayfull guidance and instructions for the video interview process are provided with your invitation.

If you require any reasonable adjustments for the video interview, please contact earlycareers@cps.gov.uk by 5 May - We may not be able to accommodate requests made after this date.

You can access the video interview system from 6 May and you must have fully completed and submitted your video interview by 13 May.

We want to understand why you want to work in the Crown Prosecution Service. We assess your motivation and strengths at this stage to determine your suitability for the role.

Third stage – final interview

If you pass the second recruitment stage, you're invited to an interview with a Crown Prosecution Service panel. You’re given full guidance and instructions about this process with your invitation.

Interviews take place from 22 June - 17 July through Microsoft Teams.

We ask that you note the dates that the interviews are due to take place. However, these dates may be subject to change, and we can’t guarantee alternative interview dates.

Interview

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against A2/AO/ Level 1 in the Civil Service success profiles behaviours framework. We are assessing 3 behaviours at interview stage

The interview stage will also assess 2 Civil Service Strengths, further information on Strengths can be found here: Success Profiles: Strengths - GOV.UK

Making offers

You can provide three office location preferences. If you’re successful, we offer using your choices in the first instance.

Results will be issued week commencing 20 July.

The number of offers may differ subject to business needs.

Once appointments have been made under the location merit list process, any remaining candidates who have passed stay on a reserve list for 12 months. You may be offered an alternative role or location from the reserve list.

If you’re offered a position that you can’t accept because of extenuating circumstances, you may be able to stay on the reserve list. However, it expires 12 months after the interviews take place and positions for your first preference can’t be guaranteed.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form and nationality and immigration questionnaire.

If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clearance.

The job you’re applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn’t apply.You’re required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven’t been disclosed.

To be cleared to Security Clearance level, you have to be able to meet the residency requirement in the Cabinet Office guidance. For the Crown Prosecution Service they are:

• Security Clearance – three years within the last five years.

Reserve list only

Please note that these roles are advertised as reserve list only. Candidates are to be placed on a reserve list for up to 12 months and may be offered a post if a vacancy arises during this period.

Feedback
We only provide feedback if you attend an interview or assessment.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they’ve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance number and date of birth – are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

We will inform you if you are refused employment because of your inclusion in the Internal Fraud Database.

Civil Service Commission

If you’re dissatisfied with the recruitment process and wish to make a complaint, please contact EarlyCareers@cps.gov.uk with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/

A guide for Civil Servants bringing a Civil Service Code complaint to the Civil Service Commission , Civil Service Commission

Civil Service Commission Recruitment Principles can be found at

https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at:

https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Early Careers Recruitment Team
• Email : earlycareers@cps.gov.uk

Recruitment team

• Email : strategic.resourcing@cps.gov.uk

Attachments

CPS Terms and Conditions 2025 Opens in new window (docx, 255kB)