Virology Quality Manager (ID4629)

Job summary

Do you want to be part of a team safeguarding standards of animal and plant health and welfare? If so, why not join us and make a difference.

The Animal and Plant Health Agency (APHA) is an executive agency of the Department for Environment, Food & Rural Affairs, and works on behalf of the Scottish Government and Welsh Government. Our diverse teams of over 3,000 skilled and committed professionals come together to provide research, advice and support to UK Government for safeguarding animal, public and plant health for benefit of the environment and economy.

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions. We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

The Science Directorate (SD) delivers high quality, high impact and highly relevant multidisciplinary science. Our People are diverse, talented, engaged and inspired to deliver innovative outcomes.

The Virology department is a multi-disciplinary team with a statutory remit in named reportable, endemic, notifiable and exotic diseases for the delivery of research, diagnostic services and surveillance programmes. As the Quality Manager in the Virology department, you will ensure that the department continues to meet ISO9001:2015 certification, ISO/IEC17025:2017 accreditation requirements and GxP (Good Practice) compliance through performing audits, investigating non-conforming work and providing quality training for staff.

Job description

Main areas of work will include:

• Ensure all Virology quality system processes under ISO:9001, ISO:17025 quality standards, GxP compliance and the DEFRA Joint Codes of Practice for Research (JCoPR) for research areas are adhered to locally.
• Providing the lead in all 3rd party quality audits e.g. UKAS (UK Accreditation Service) / Bureau Veritas. Assist in organising and hosting external audits, providing support to teams in preparing for external assessments and preparing responses.
• Assist in maintenance, review and improvements to the Quality Management System (QMS) to ensure on-going compliance with external auditors.
• Ensure audits are planned and conducted following QMS procedures and completed according to specified deadlines.
• As a trained auditor, perform, report and effectively close out actions for all Virology quality system auditing including test witness, vertical, directed auditing and additions to ISO17025:2017 scope of accreditation. Train others in Virology to perform these audits and ensure an annual schedule of audits is planned each year with expected dates and names of auditors. Carry out Quality induction training for new starters and refresher training as required.
• Support Quality Liaison Officers and staff within the department by sharing expertise, giving clear concise guidance and advice to promote best practice and the application of the QMS.
• Manage investigations as a result of non-conforming work (NCW), deviations and complaints following the QMS. Train all staff in effective root cause analysis and ensure effectiveness reviews are completed.
• Review and monitor action progress from audits and non-conformances raised, ensuring implemented actions are appropriate, effective and implemented within documented deadlines. To escalate all outstanding actions with the Head of Department (HoD), according to agency procedure.
• Review test turnaround times from LIMS and investigate any anomalies with test manager, and complete non-conformance as required.
• Oversee external quality assurance (EQA) schemes within the Virology Department and where appropriate raise NCW and conduct trend analysis.
• Performing the annual quality system review for the Virology Management Team.
• Providing assurance that the department is implementing the quality systems appropriately, identifying concerns and promoting best proactive within the team. Identifying areas of non-compliance via own and others’ audits. As Local Quality Manager (LQM) spend time within the specialist areas working with scientific staff, observing activities and rectifying errors/poor practice when observed.
• Editing and publishing Virology Standard Operating Procedures (SOPs) on Content Cloud+ ensuring the established document control systems are adhered to.
• Oversee the management of the equipment database and where appropriate, flag equipment that needs replacement.
• Represent Virology on relevant Science Directorate QM groups, e.g. Science Directorate Quality Management Committee (SDQMC).
• Prepare high level quality briefing to senior management at Virology Management Meetings (VMT) as providing more in depth briefing at Quality focussed VMTs.
• Chair and minute the Virology Quality Management Team meetings every 6 weeks.
• Provision of training and advice to Virology staff for in house equipment performance management procedures to maintain accreditation.
• Identify opportunities for efficiency gains and continual improvement through appropriate harmonisation of methods and procedures across the department.
• To fulfil responsibilities for Health and Safety as defined in the APHA Health and Safety Policy and appropriate standards, Risk Assessments and SOPs. Ensure any Health and Safety issues identified during Quality audits are raised. Maintain a safe and productive working environment.
• Line management of Deputy Quality Manager.

Person specification

You will need to demonstrate the following:

• Knowledge and experience of working to quality standards, particularly ISO17025:2017, ISO9001:2015 and GxP (Good Practice)
• Understanding of laboratory techniques – molecular and serology techniques
• Good written and communication skills
• Computer literacy with Microsoft Office, SharePoint Online and database software
• BSc in Science or equivalent experience.

Security clearance

The Weybridge site is a strategically important national asset due to its role as a reference laboratory supporting the Government’s response to national emergencies including disease outbreaks. For this reason all postholders based on the APHA Weybridge site must hold a valid Counter Terrorist Check (CTC) security clearance or above. It is up to each person applying for a post at APHA Weybridge to ensure they meet the residency criteria. Applicantsmust be currently resident in the UK & have at least three years continuous UK residency as this is a requirement to work at the Weybridge site where the team and work is situated.

Ways of Working

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations for meetings for example. Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

Periodic travel within the UK and Europe may be required to attend training courses, conferences and scientific meetings.

Out of hours work may be required. When overtime or out-of-hours work is required, APHA Management reserves the right to change overtime patterns to meet requirements. You may be eligible for overtime payments and where overtime is approved you will receive appropriate payment.

A valid full driving licence is necessary or access to an alternative means of transport.

The post holder must work from the location listed in the Location section of the advert.

The successful candidate will need to comply with a number of health protocols and wear protective clothing and Respiratory Personal Protective Equipment (RPPE) as required. A level of physical fitness is required to be able to access biosecure areas due to the need to access the buildings and requirement to wear personal protective equipment which in some laboratories requires a full change of clothes.

The post will also require Health clearance. Depending on the areas of work involved you will be expected to have any necessary vaccinations or health surveillance including Influenza A Viruses, Rabies Group 3, skin Sensitizers and Tetanus. This will be arranged by the Health Team, Weybridge. It may also be necessary to undergo a pre-employment medical assessment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Understanding of auditing and non-conforming work
• Understanding of diagnostic laboratory techniques

Benefits

Alongside your salary of £38,795, Animal and Plant Health Agency contributes £11,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

In return for your dedication and hard work, we will support your ongoing personal development through appropriate training as inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA. Our benefits include generous annual leave, a generous employer contributory pension, staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme, reward vouchers and in-year bonuses. We also offer additional days off if accrued extra hours (flexi-time –if accumulated), three paid volunteering day per year. We also have a social committee who run team building and fun events at the Weybridge site. Further details can be found in the Candidate Information Pack.

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application Process

You will be required to complete the following as part of your application:

• A CV-style application submitted through an online tool accessed through the Civil Service Jobs website. There is no requirement to upload your personal CV.
• A 500-word Personal Statement of how you match the details in the Personal Specification – the written evidence you provide must relate to your own experiences. We encourage you to use the full word allowance of the Personal Statement but not to exceed it.

CV Guidance

Your CV should consist of your career history, including any key achievements and your main responsibilities in each role and be no longer than 2 pages. Your CV will be used to provide further context on your Personal Statement and scored against the essential criteria.

Personal Statement Guidance

When completing your Personal Statement, please read and understand the Person Specification thoroughly, as this is what your written evidence will be assessed against. Please ensure you evidence the key personal qualities and experiences that align with the criteria. Consider the Job Description and look to demonstrate how your previous experience may align with the expectations and be applicable to the role. The written evidence you provide must relate to your own experiences. Your layout is entirely your preference; you may choose narrative, bullets, etc.

Scoring for all criteria of the application is from 1 to 7 – A score of 4 and above in each area will progress to interview unless there is a large number of applications. In this instance, an initial sift will be conducted using the CV-style application form. The panel may agree a benchmark score higher than 4 with a rationale for the decision. Any candidates applying under the Disability Confident Scheme who scores 4 or above on each of the criteria will be progressed to interview. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

For further guidance and information on how to construct your application (CV-style application, Personal Statement and Behaviours), you are encouraged to visit the Civil Service Careers website. How to write your CV , Civil Service Careers

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via Science.DirectorateHR@apha.gov.uk with the vacancy reference number, your applicant reference number, and the closing date.

Interview

If successful at application stage, you will be invited to interview where you will be assessed on

• Experience as detailed in the Person Specification section - Success Profiles: Experience - GOV.UK
• Technical skills outlined below following theSuccess Profiles: Technical - GOV.UKframework
  • Understanding of auditing and non-conforming work
  • Understanding of diagnostic laboratory techniques
• Behaviours (Managing a Quality Service, Communicating and Influencing, Delivering at Pace, Making Effective Decisions). The Behaviour criteria outlined in theSuccess Profiles: Civil Service behaviours - GOV.UKframework for HEO positions. Please use the STAR technique (Situation, Task, Action, Result) to provide evidence of the Behaviours in your interview.

Your interview will be conducted face to face or on-line. You will be notified of the location when you are invited for interview.

Feedback will only be provided if you attend an interview or assessment.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Near Miss

Candidates who are judged to be a near miss at interview may be considered for other positions in Defra which may be at a lower grade but have a potential skills match.

After the interview

Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Offers will be made in merit order.

Location

Please be aware that this role(s) will be contractually based in a Defra group workplace/office. The successful candidate is required to carry out all their duties from a UK location (excluding Northern Ireland) and cannot do so from an overseas location at any time.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations. For most candidates your hours of work will be a blend of working from an APHA workplace (specific to the team location) with working at home.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

This role is based at APHA Weybridge only due to the nature of the role and the duties required.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Criminal Record Check

If successful and transferring from another Government Department, a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Working Pattern

This role is available on a full-time basis. We may consider two part-time staff on a job share basis, where continuity can be arranged.

We welcome applications from individuals seeking alternative working patterns; however, preferred arrangements may not always be possible. Applicants are encouraged to discuss their preferences with the vacancy holder at interview or offer stage.

NSV

For further information on National Security Vetting please visit the Demystifying Vetting website.

Higher Security Clearance

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please see our vetting charter (opens in a new window).

The Weybridge site is a strategically important national asset due to its role as a reference laboratory supporting the Governments response to national emergencies including disease outbreaks. For this reason, all staff based on the APHA Weybridge site must hold a valid Counter Terrorist Check (CTC) security clearance. Applicants must be currently resident in the UK and have at least three years continuous UK residency in order to start the mandatory Counter Terrorist Check security checks that are required to work at APHA Weybridge. If you cannot meet this criterion, CTC clearance will not be possible as this is part of pre-employment checks required before taking up the post.

Childcare Vouchers

Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Further Information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Science Directorate Recruitment Team
• Email : Science.DirectorateHR@apha.gov.uk

Recruitment team

• Email : defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here

Attachments

VIH HEO Local Quality Manager JD ID4629 Opens in new window (doc, 180kB)APHA Information Pack Opens in new window (pdf, 1869kB)