Voids & Garages Officer

If you would like to be part of Basildon's success, please attach and submit your CV and covering letter detailing how you demonstrate the requirements of the role.

Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high‑quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high‑quality public services.

About the Role

We are looking for a proactive individual to join our Housing Service and play a key role in ensuring our empty homes are re-let quickly and efficiently while maximising income from our garage portfolio.

As a Voids & Garage Officer, you will support the management of the Council's void properties and garages service, helping to minimise rental loss, improve turnaround times and deliver excellent customer outcomes. You will work closely with colleagues, contractors and external partners to coordinate the voids process from notice through to sign-up and tenancy commencement.

About who we are looking for:

We're looking for someone who can demonstrate:

• Experience of achieving performance targets in a customer-focused environment.
• Experience handling customer enquiries and resolving complaints.
• Strong administrative and organisational skills.
• Experience collecting, analysing and presenting performance data.
• Good IT skills and experience using housing management systems and databases.
• Excellent customer service skills and a commitment to continuous improvement.
• The ability to prioritise workloads, meet deadlines and work effectively as part of a team.

Please see attached the Job Description and Person Specification.

Please note:

Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its' commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.

We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.

We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.

We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.

All offers of employment are subject to pre-employment checks and clearance.

If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.