Website Lead - GORS Central Management Unit

Job summary

Central Government is the biggest business in Britain. We are seeking a technical specialist to lead the launch, maintenance and ongoing curation of a new across government intranet site for members of the Government Operational Research Service (GORS). The role will lead on all aspects of engagement with and management of the contracted supplier, and be responsible for all aspects of site maintenance and curation through the sites Content Management System (CMS), ensuring that site content and structure is fully aligned with the professional needs of members of the Government Operational Research Service (GORS).

Job description

We are launching a brand-new across government intranet site for the Government Operational Research Service (GORS) profession, with a vision which will see this operate as the central communications platform for this profession. With over 1,400 GORS members across government, this post will play a central and leading role in delivering relevant central communications and information to this important government analytical profession, supporting the continual professional development of this community across government.

Person specification

We are looking for someone with the knowledge, skills and/or experience needed to lead and deliver the launch, curation, operation, maintenance and development of this new GORS Members Intranet site.

The successful candidate will need to be able to: balance a variety of priorities; have the flexibility to respond to changes; and the ability to progress work without supervision and manage their own workload.

This role is a great opportunity for a candidate who has skills and/or experience in maintaining a website, use of content management systems, and either has or wishes to develop their skills and experiences in customer management, stakeholder and supplier management, and communications more widely.

The role would suit a proactive and self-motivated individual - as Website Lead the successful candidate will be expected to act on their own initiative, identify opportunities for improvement and then make those improvements happen, all within a team context.

Key responsibilities of this role include:

1) Lead on the launch, curation, maintenance, updating and delivery of the GORS Members Intranet Site

• Lead on the across government Launch of the new GORS Members Intranet Site, co-ordinating with the contracted supplier and other internal stakeholders as required to ensure a successful, smooth, and fully supported launch.
• Lead on sites WordPress Content Management System (CMS), delivering regular content updates (across the content spectrum - text, visual, audio and video), sourcing content from internal and external stakeholders, ensuring content is relevant, engaging, speaking to audience / membership, meeting member and professional needs, and ensuring stability of service and user experience.
• This will involve working closely with many members of the GORS CMU and across government GORS profession groups - including the GORS Marketing Lead, GORS Events Lead, GORS Policy, GORS Learning & Development, GORS recruitment, and other working groups with GORS members across government.
• Technical lead on GORS Members site – ensuring new members to the GORS profession can access the GORS Members site and fielding related queries from members, users and stakeholders. This will include leading on regular engagement with the supplier on any technical issues, concerns and/or problems.

2) Lead on Supplier Management and continuous technical development of the GORS Members Intranet Site

• lead on all aspects of engagement with, and management of, the contracted supplier of the GORS Members Intranet site. This includes all related contract and financial management, such as leading on the operation and renewals of hosting, support, and maintenance services from the supplier.
• lead on all aspects of continuous technical development and improvement to the sites. This will include:
• scoping, researching and identifying possible technical improvements to the sites.
• regular engagement with GORS members to identify new demands and/or desired changes to their members sites.
• engaging with supplier on feasibility and costs.
• engaging within GORS CMU to triangulate and assess desirability of any given potential improvement/s to the member sites.
• leading on delivery of agreed developments and improvements (full cycle - design, build, user testing, roll-out, communication of, and all related supplier engagement).

3) Lead on the management and development of GOV.UK web pages related to the GORS profession

• Collaborate with the GORS Marketing group and other CMU colleagues to deliver changes, updates and improvements to GOV.UK pages and content owned by GORS.
• Act as the organisational admin for the GORS website on the GOV.UK editing platform, managing accounts of other GORS users.
• Ensure all pages and content owned by GORS are in line with GOV.UK style guides and compliant with relevant accessibility legislation.
• Coordinate with other GOV.UK leads across government, notably for other professions within the Analysis Function, to share best practice.

4) Corporate, Development and other supporting Business activities

• Through Website Lead role support the co-ordination of internal communications across GORS, ensuring that communication is sequenced and delivered for the maximum impact.
• Working flexibly and proactively across the GORS Central Management Unit (CMU) team in order to support changes in priorities or additional activities as required (in line with business needs). For example, enhancing the external social media presence of the GORS profession, and liaising with the Analysis Function to enable greater alignment and co-ordination of communications between the GORS profession and the Analysis Function.
• As workload will allow this post will have the opportunity to undertake additional responsibilities on an agreed basis. GORS CMU place a premium on staff development, providing staff development opportunities, and developing their broader set of professional skills and experiences. For example, this could involve leading on and/or contributing to other tasks and activities within GORS CMU, within HMRC, and/or the wider GORS profession across government.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience of website maintenance

Benefits

Alongside your salary of £50,686, Government Operational Research Service contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with available for successful candidates
• Benefits: Varies by Department
• Annual Leave: Allowance varies by department

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.

You will be asked to give evidence in your application of how you meet the following criteria.

Required Behaviours and Experience:

1. Please describe the website maintenance, and use of Content Management Systems, experience and/or skills you have that are relevant to this role. [Experience] (250 words)
2. Please describe how you’ve taken the initiative to identify and deliver changes to a website, platform, process, system or other aspect of your team’s work. [Changing and improving] (250 words)
3. Please demonstrate how you have worked with customers or colleagues to understand their needs and expectations, and then gone on to deliver a good service, product or output for them. [Managing a quality service] (250 words)

The lead criterion is: Experience.

If we receive a large number of applications, applications will be assessed against this criterion alone first. They will then be assessed against the other criteria if they have met the minimum score on the lead criterion.

All elements of the success profiles will be linked to a defined criterion that demonstrates the behaviour and experience. It is beneficial to ensure your answer focuses on the full criteria, and not just the related success profile, to give you the best chance or providing the evidence the panel wants to assess.

It is best to focus on one example in each section to allow you to provide enough detail in your answer and use all the words you have been allocated. Examples from a range of roles across your application will demonstrate that you have the skills, experience and behaviours we are looking for. We would also advise you to use examples that best meet the criteria, even if it is a few years old.

You must be able to explain highly technical concepts in plain English.

Please use the STAR (Situation, Task, Action, Result) approach when writing your application answers.

Your assessment in this application and at interview is based on civil service behaviours and experience. It is advisable to research this before completing you application form. There are many good sources of free advice available online.

Applications will be assessed on the behaviours and experience as outlined in the Civil Service Success Profiles and also outlined in the Person Specification.

If your application is successful at the initial stage, we will invite you to an interview in June. At the interview stage, applicants for this post will be assessed against the criteria set out in the job description which may include Technical Skills, Experiences and Behaviours and Strength based questions.

Interview task

Prior to your interview, we will contact you about a task that the interview panel would like you to complete as part of the assessment. The exact details will be communicated nearer the time, but this will relate to your experience.

Reasonable Adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via GORSrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Diversity and Inclusion

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact GORSrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 457483 & vacancy closing date 15th May 2026. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Mithu Norris
• Email : mithu.norris@hmrc.gov.uk
• Telephone : 03000-516961

Recruitment team

• Email : gors.recruitment@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via complaints.grs@cabinetoffice.gov.uk If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here