Workflow Team Leader

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

Interventions, Sanctions and Compliance (ISC) is part of Immigration Enforcement and is responsible for encouraging compliance within the immigration rules as part of the overall enforcement effort to tackle illegal migration and those who help to facilitate it.

The Civil Penalty Compliance Team (CPCT) forms part of the ISC.

This is an exciting opportunity to develop and embed a wide range of skills, in a job where you can make a real difference.

Job description

This Team Leader role offers an excellent professional development opportunity within a high-paced environment. We will give you full and comprehensive training which will enable you to carry out this worthwhile and varied role. You will work as part of our Workflow team, providing support to our Casework areas to progress civil penalty cases, including appeal and debt cases.

The successful candidate will have line management responsibility where you will undertake the full range of HR responsibilities, accurately reviewing output and productivity against key performance indicators, and providing fair and balanced feedback. You will use coaching skills to develop your staff, providing sound technical advice and support through welfare check-ins.

Key Responsibilities (list is not exhaustive)

• Ensuring the team delivers improved performance and resource savings, building on a successful continuous improvement programme for the team in line with ministerial ambitions and the Borders, Asylum and Security Bill.
• Leading the day to day operational and performance management of individuals, providing operational management to ensure that a modern, efficient, and professional service is delivered within agreed customer service standards.
• Effectively leading and managing, ensuring accountability and quality of work of those within your team and presenting progress and success to the CPCT management team.
• Applying HR policies accurately and appropriately to ensure that caseworkers are supported through issues of attendance, performance, and conduct.
• Supporting and implementing the development of new initiatives and workstreams.

Working Pattern

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.

There is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, and this could change depending on operational business needs.

Please be aware that car parking may not always be available for this location.

Person specification

Essential criteria

• Ability to prioritise workloads and resources accordingly.
• Be flexible, organised and able to deliver under pressure.
• Be able to quickly adapt to and handle unexpected changes to priorities and procedures.
• Confident using Microsoft 365, particularly SharePoint, to store, track and organise project documentation.
• Be a confident communicator with excellent written and verbal communication skills.
• A strong ability to take a methodical approach to decision making and problem solving.
• Willingness to develop line management skills and experience.

Desirable criteria

• Experience of using Home Office Case Management systems.
• Previous line management experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Developing Self and Others

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• Further information can be found on our website.
• See more of our benefits on our careers website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the followingCivil Service Management Judgement test.

1. Online Test – by 30th March 2026

If you successfully pass thetest, you will be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test will be available when you are invited to take the test. The online tests is accessed via the Civil Service Jobs website.

You cannot complete the test on a mobile phone or tablet.

Our online test supplier will be performing scheduled maintenance between 12:00 - 13.00 and 16:00 - 00:00 on 29/03/2026. You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

Following successful completion of your test, you will then be asked to complete the full application form.

2.Application – by 30th March 2026

As part of the application process, you will be asked to complete:

• Personal Statement (maximum 500 words).
• Evidence of the Behaviour 'Leadership' (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

3.Sift – week commencing 30th March 2026

The sift will be held on the Personal Statement and Behaviour 'Leadership'.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement . Candidates who pass the initial sift will then be progressed to a full sift that will consist of all the remaining elements submitted Lead Behaviour 'Leadership'. Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted elements scored and will only receive a sift score for that assessed at the initial sift.

4.Interview – week commencing 20th April 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All behaviours listed in the selection process will be scored at the interview.

The interview will take place via MS Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Further Information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : horccampaignteamie@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

candidate_information_v16_January_2026 Opens in new window (pdf, 429kB)2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)