Income Officer | JobsGoPublic.com

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We’re committed to delivering excellent service to our tenants and ensuring that rental income is maximized for the continued growth and stability of our services.\nJob Purpose:\nWe are seeking an Income Officer to manage rent accounts across a designated property patch, ensuring efficient rent collection, providing support to tenants, and enforcing tenancy agreements. You will play a vital role in minimizing arrears and maximizing income by liaising with internal teams, tenants, and external agencies.\nKey Responsibilities:\nConduct benefit assessments and advise new tenants on rent obligations during sign-ups.\nMonitor and manage rent arrears, negotiating repayment plans with tenants.\nProvide housing benefit and welfare advice to tenants, assisting with benefit applications and resolving arrears issues.\nLiaise with internal teams such as Voids, Lettings, Finance, and Maintenance to ensure rent collection processes run smoothly.\nCoordinate legal actions related to arrears, including court appearances and evictions.\nWork with external agencies (e.g., Housing Benefits, DSS) to resolve tenant payment issues and maximize income.\nRequired Skills and Experience:\nKnowledge of housing and welfare benefits.\nStrong communication skills with the ability to liaise with diverse stakeholders, including tenants, external agencies, and legal representatives.\nExperience in rent collection and arrears management.\nGood numerical skills and experience using IT systems for rent control and data management.\nAbility to work in a customer-focused environment, providing efficient support and handling tenant complaints effectively.\nExperience in administrative support, such as preparing legal documents, reports, and correspondence.\nWhy Join Us?\nContribute to the community by helping to provide secure and affordable housing.\nGain experience in housing management and tenant services within a collaborative and supportive team environment.\nAccess to training opportunities to enhance your skills in rent recovery, welfare benefits, and customer service.\nHow to Apply:\nPlease submit your CV and a cover letter detailing your relevant experience to <a href=\"{{SIGN-IN-REQUIRED}}\">enquiries.wenlockbarn@hackney.gov.uk</a>\nInterview Date: TBC","shortDescription":"Wenlock Barn TMO seeks an Income Officer to manage rent accounts, liaise with tenants, and maximize rental income while minimizing arrears.","jobType":"Finance","employerType":"Social Housing","howToApplyText":"Please submit your CV and a cover letter detailing your relevant experience to <a href=\"mailto:enquiries.wenlockbarn@hackney.gov.uk\" target=\"_blank\">enquiries.wenlockbarn@hackney.gov.uk</a>.","employer":"Wenlock Barn TMO","employerId":"cbb5637b-b9f0-4bb7-a966-821e6c5f8edb","department":"","departmentId":"","location":"Hackney, London","locationHierarchy":[{"types":["sublocality_level_1","sublocality","political"],"value":"Hackney"},{"types":["postal_town"],"value":"London"},{"types":["administrative_area_level_2","political"],"value":"Greater London"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"Starting Salary of £28,000 per annum","salaryFrom":28000,"salaryTo":0,"exactSalary":28000,"salaryFrequency":"year","workingPatterns":[1],"workingHoursDescription":"","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2024-10-16T13:51:16.294Z","expirationDate":"2024-11-13T23:59:00.000Z","applicationMethod":2,"applicationUrl":null,"documents":[{"fileId":"06f307a0-d542-4fc7-bb67-c1905eaa6195.pdf","fileName":"JD Income Officer fnl 1024 (1).pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/5bc6ba4c-f448-4436-a324-7433ee4de50b.jpg","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/023e4412-9c04-4a27-9c6f-1f2f30159aaa","createdDate":"2024-10-16T13:51:16.493Z","applicationFormName":"","onHold":false,"expired":true,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":true,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1734132831416,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","023e4412-9c04-4a27-9c6f-1f2f30159aaa?signup=true"],"queryHash":"[\"jobDetails\",\"023e4412-9c04-4a27-9c6f-1f2f30159aaa?signup=true\"]"},{"state":{"data":{"id":"023e4412-9c04-4a27-9c6f-1f2f30159aaa","title":"Income Officer","synonyms":["Income Officer"],"reference":"WEN/24/0001","description":"About Us:\nWenlock Barn TMO is a key part of the community, providing housing management services in collaboration with Hackney Council. 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