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What:

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Product Manager - Customer Experience

London Borough of Havering

12 days left to apply

London Borough of Havering logo

Apply now

Essex (On-Site)

Permanent, Full time

59821.5

FULLTIME


Grade 10- £57,663- £61980pa 

About the Job

The main duties and responsibilities of this role are:

  • Developing and maintaining a comprehensive product strategy and roadmap.
  • Leading the planning, development, and launch of new products and features.
  • Collaborating closely with IT, business stakeholders, and users to gather and prioritize product requirements, ensuring their needs are understood and addressed.
  • Managing the product backlog and working with agile development teams to deliver high-quality solutions.
  • Defining and tracking key product performance indicators and using data to drive decision-making.
  • Acting as the primary point of contact for product-related inquiries and communications.
  • Ensuring product compliance with Havering UX and EA standards.
  • Ensuring product compliance with industry standards, regulations, and best practices.
  • Determining the readiness levels of business users regarding upcoming changes; uncovering readiness gaps and creating and implementing action plans to close the gaps prior to go-live.
  • Assisting the user community in provision of transition support and change planning and ensuring appropriate communications between users and change project teams.
  • Assessing risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services.
  • Identifying risks, coordinating risk assessment, managing agreed actions, and monitoring the status of risks on an ongoing basis.
  • Leading, motivating, and inspiring team members and facilitating dialogue with them regarding expectations, progress, performance, and development needs.

About You

Experience:

The ideal candidate will possess:

  • A degree or equivalent work-related attainment or experience.
  • Relevant certification based on skills requirements.
  • Proven experience in product management.
  • Experience leading cross-functional teams and managing product lifecycles.
  • Contributing to the development and implementation of policy and strategy.
  • Performing highly complex work activities covering technical, financial, and quality aspects.
  • Deep expertise in their specialism(s) and an understanding of its impact on the broader business and wider customer/organisation.
  • Understanding and communicating industry developments, and the role and impact of technology.
  • Developing business knowledge of the activities and practices of own organisation and those of suppliers, partners, competitors, and clients.
  • Strong leadership skills and the ability to manage and mitigate organisational risk.
  • Excellent communication skills, capable of articulating business objectives to both technical and non-technical audiences.

This role will be carried out via hybrid working, consisting of a combination of remote working and office based working. Face to face engagement and communication sessions will be necessary.  

Please view Job Profile here

For an informal discussion about the post, please contact Mark.Duff@havering.gov.uk 

The closing date for the receipt of applications is 22nd May 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful.  Interview date to be confirmed . 

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.


Closing date: Sat 24/05/2025 at 00:59
Job reference: 3269
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