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Library Assistant - Welwyn Garden City - Performing Arts

Hertfordshire County Council

Hertfordshire County Council logo

Welwyn Garden City (On-Site)

Permanent, Full time

No DBS check required

£24,404


Job Title: Library Assistant - Welwyn Garden City - Performing Arts
Starting Salary: £24,404
Hours: 37.0
Location: Welwyn Garden City
Contract Type: Fixed Term End Date Until 30th September 2025
Directorate: Resources

About the team

Do you have a passion for performing arts? If so, the role of Performing Arts - Library Assistant could be for you. Performing Arts is a 6 day a week service and supplies music and drama sets to over 500 registered groups throughout Hertfordshire and beyond.

Our showroom is available for members of the public to view the collection, collect items and make enquiries.

We have recently launched a new website - HPALS - which gives our borrowers 24/7 access to our catalogue and enables them to place orders online.

About the role

The launch of our website HPALS has been a huge step forwards for the service and we are in a period of adjustment for our borrowers.

You will be an integral part of supporting our borrowers with this change and introducing them to all the benefits of using HPALS.

About you

Essential Skills:
  • Experience in delivering a high standard of Customer Service to members of the public, in person, over the phone and via email
  • Competent IT skills, including Microsoft Office, Internet and other computer-based resources.
  • Ability to support members of the public with queries and use of IT
  • Demonstrable time management skills in organising and prioritising
  • The ability to learn on the fly and adapt to the changes of our new online system.
Desirable Skills:
  • Knowledge of performing arts and music is preferable but not a necessity, as training will be given.
  • Knowledge of Library Services


This job role is within the Community Services, level COM5 job profile. Please locate this via:

Job profiles - Community services

This role plays a key part in making a difference to the residents of Hertfordshire; Every day we provide services to libraries across Hertfordshire that ensure people can access and enjoy our stock and services that enrich their lives.

To hear more about this opportunity please contact Katie Matthews, Performing Arts Librarian or Tina Spink, Assistant Customer Services Supervisor on 0300 123 4049 for an informal discussion about the role.

Interview Date: 25th November 2024

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Closing date: Sun 17/11/2024 at 00:00
Job reference: HCC26611
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