End User Computing Engineer

We are recruiting an End User Computing Engineer at Caerphilly County Borough Council.

Working hours: 37 hours
Contract Type: Full Time/ Fixed Term until 31^st March 2027
Location: Tredomen House

This is an exciting opportunity to join Team Caerphilly and provide support across the wider Procurement and Information Services Team.

We pay an attractive salary of £27,711 - £30,060 and offer access to training and development opportunities.

The post holder will be responsible for providing effective and efficient on-site and remote support to end users on various technical issues raised within School and Corporate establishments.

The successful candidate will mainly work on-site, maintaining hardware, and fixing technical problems as quickly as possible but will also utilise remote access tools to provide resolutions

This role includes providing End User Computing support to customers with responsibility for managing the product life cycle and all service-raised incidents and requests. You will also be responsible for providing first-time resolution through troubleshooting and diagnosing or escalating faults to service desk managers and incident managers to investigate and resolve.

For the role, we ask that you have:

• A relevant Level 3 qualification on the Credit and Qualifications Framework for Wales.
• Knowledge of End User Computing technologies and how they impact a business including but not limited to Microsoft, Apple/iOS and Chrome technologies
• Experience of implementation of changes as defined through IT service management.
• A full UK Category B (Cars) driving licence to drive a Council vehicle (van).

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Neil James or Simon Card on 01443 866906/ 01443 866910 or email jamesn@caerphilly.gov.uk or cardsj@caerphilly.gov.uk

Applications may be submitted in Welsh.  Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK.  Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.

This post is exempt from the Rehabilitation of Offenders Act (1974) and a comprehensive screening process will be undertaken on all successful applicants.  This will include an enhanced check with the Disclosure and Barring Service.