This job has expired on Jobs Go Public.
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Estate Warden
Portsmouth (On-Site)
Permanent, Full time
Band 6 - £27,363 - £31,067 p.a.
37.0 hours per week
• Carrying out inspections on blocks of flats, communal areas, play sites, parking sites and garages ensuring they are maintained in a safe, clean, and tidy condition, identify and report repairs that are required; routinely carrying out minor repairs to housing communal areas, such as changing light bulbs which will require the use of ladders.
• Communicating with residents in person, on the phone and in writing.
• Using word templates to issue letters to residents, following correct procedures regarding letter and report writing.
• Reporting and logging incidents of anti-social behaviour.
• Responding to calls and listening to residents to gain an understanding of the situation / circumstances.
• Reacting to problems appropriately and when necessary challenging resident behaviour.
• Speaking to tenants and leaseholders regarding the correct disposal of black bags and bulk items with a view to re-educating those who are not disposing of these items in the correct way. Educating residents about recycling.
• This is not an office-based role, and you will need to be able to walk up several flights of stairs, move refuse bins and access bins to investigate waste.
• This is a varied and challenging role that involves dealing with a wide section of the local community and other external agencies such as the police as well as putting you in close contact with numerous departments within Portsmouth City Council, so your ability to work in partnership with others will be paramount.
Skills:
Who is the person?
You need to:
1. Have experience of working with the public and be comfortable visiting customers in their home.
2. Have the ability to communicate effectively at all levels from residents to Councillors, social services, and staff across Portsmouth City Council.
3. Have a proactive approach when dealing with and identifying issues in the area, engaging with customers, in a calm and tactful manner, and challenging behaviours when necessary.
4. Be able to work independently and as part of a team, using your own initiative and judgement in order to find appropriate and effective solutions.
5. Be able to identify or consider other resources available to you to help you achieve results for our customers.
6. Be able to carry out minor repairs to housing communal areas, such as changing light bulbs which may require the use of ladders.
7. Be able and prepared to help support our customers as needed, for example, climb stairs and move refuse bins and bulky items.
8. Be comfortable using a variety of IT systems such as Word, Outlook, and Excel.
9. Be prepared for or have experience of a physically challenging role where you will mostly be travelling the estate on foot, moving items of furniture, and carrying out repairs.
10. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
• Communicating with residents in person, on the phone and in writing.
• Using word templates to issue letters to residents, following correct procedures regarding letter and report writing.
• Reporting and logging incidents of anti-social behaviour.
• Responding to calls and listening to residents to gain an understanding of the situation / circumstances.
• Reacting to problems appropriately and when necessary challenging resident behaviour.
• Speaking to tenants and leaseholders regarding the correct disposal of black bags and bulk items with a view to re-educating those who are not disposing of these items in the correct way. Educating residents about recycling.
• This is not an office-based role, and you will need to be able to walk up several flights of stairs, move refuse bins and access bins to investigate waste.
• This is a varied and challenging role that involves dealing with a wide section of the local community and other external agencies such as the police as well as putting you in close contact with numerous departments within Portsmouth City Council, so your ability to work in partnership with others will be paramount.
Skills:
Who is the person?
You need to:
1. Have experience of working with the public and be comfortable visiting customers in their home.
2. Have the ability to communicate effectively at all levels from residents to Councillors, social services, and staff across Portsmouth City Council.
3. Have a proactive approach when dealing with and identifying issues in the area, engaging with customers, in a calm and tactful manner, and challenging behaviours when necessary.
4. Be able to work independently and as part of a team, using your own initiative and judgement in order to find appropriate and effective solutions.
5. Be able to identify or consider other resources available to you to help you achieve results for our customers.
6. Be able to carry out minor repairs to housing communal areas, such as changing light bulbs which may require the use of ladders.
7. Be able and prepared to help support our customers as needed, for example, climb stairs and move refuse bins and bulky items.
8. Be comfortable using a variety of IT systems such as Word, Outlook, and Excel.
9. Be prepared for or have experience of a physically challenging role where you will mostly be travelling the estate on foot, moving items of furniture, and carrying out repairs.
10. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
Closing date: Wed 21/05/2025 at 00:59
Job reference: pcc/TP/723/561