This job has expired on Jobs Go Public.
This may be due to the employer reviewing received applications or no longer actively hiring for this role.
Customer Service Assistant - Tring Library
Tring (On-Site)
Permanent, Part time
£24,404 opportunity to progress to £24,790 pa pro-rata for part-time
Job Title: Customer Service Assistant - Tring Library
Starting Salary: £24,404 opportunity to progress to £24,790 pa pro-rata for part-time
Hours: 6.0
Location: Tring
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents' lives.
Tring library offers a range of events and activities for adults and children, such as Baby Rhyme Times, Toddler Tales, Lego club, IT Taster Sessions, author events and class visits. This includes singing rhymes and reading stories to young children and their carers on your own as well as supporting libraries in the local area.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. Promoting events and activities will be one of your main duties on a daily basis.
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
About you
Essential:
This job role is within the Community Services, level COM4 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Kamal Hossain or Sarah Nicholson 0300 1234049 for an informal discussion about the role.
Interview Date: to be confirmed.
Please note that if we receive a high volume of applications, we may close the vacancy earlier than the advertised closing date. We encourage you to submit your application as soon as possible to ensure it is considered.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £24,404 opportunity to progress to £24,790 pa pro-rata for part-time
Hours: 6.0
Location: Tring
Contract Type: Permanent
Directorate: Resources
About the team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents' lives.
Tring library offers a range of events and activities for adults and children, such as Baby Rhyme Times, Toddler Tales, Lego club, IT Taster Sessions, author events and class visits. This includes singing rhymes and reading stories to young children and their carers on your own as well as supporting libraries in the local area.
About the role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.
You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. Promoting events and activities will be one of your main duties on a daily basis.
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
About you
Essential:
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
- Knowledge of IT.
- Knowledge of Library Services.
- Skill or experience in promoting events and services.
- Evidence of, or experience in, problem solving
- Ability to support members of the public with queries and use of ICT.
This job role is within the Community Services, level COM4 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Kamal Hossain or Sarah Nicholson 0300 1234049 for an informal discussion about the role.
Interview Date: to be confirmed.
Please note that if we receive a high volume of applications, we may close the vacancy earlier than the advertised closing date. We encourage you to submit your application as soon as possible to ensure it is considered.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Thu 17/04/2025 at 01:00
Job reference: HCC27657