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This job has expired on Jobs Go Public.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

Contact Centre Adviser

Epsom & Ewell Borough Council

Epsom & Ewell Borough Council logo

Epsom & Ewell Borough Council (On-Site)

Permanent, Full time

Basic DBS check required

£25,448 pa - £29,493 pa

36 hours


Are you passionate about delivering a first class service experience to your customers? If you are, then Epsom & Ewell Borough Council would like to hear from you.

 We are looking for enthusiastic and customer focused individuals to join our Contact Centre team, providing the public with a first class telephone service providing front line advice and information across a range of services provided by the Council

You will be working in a fast-paced and demanding environment, so it is important that you are well organised, can remain calm, focused and professional irrespective of whether you are handling enquires over the telephone, in person at the Town Hall, or by email or post.  

You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact, diplomacy and empathy. Excellent communication and listening skills, the ability to converse with all types of people and a polite and courteous attitude is a must, as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy, be confident with technology and the use of software systems, with good keyboard skills.

If you are interested in this opportunity within a highly committed and professional team, for further details please go to www.epsom-ewell.gov.uk/careers or contact Victoria Martyniak or Hannah Finbow on 01372 732000.

Closing date: 10th September 2024

Interviews:  17th & 18th Septmember 2024

 


Closing date: Fri 06/09/2024 at 23:59
Job reference: CA/24/290116
Vacancy downloads:

Contact_Centre_Advisor_August_2024.pdf

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