{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":true,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1730700161973,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"id":"2f654b06-23d7-4f0c-8d39-81b63caff047","title":"Customer Service & Dispute Officer","synonyms":["Customer Service & Dispute Officer"],"reference":"LON/24/0077","description":"<p><strong>Join us as a Customer Service and Dispute Officer!</strong></p>\n<p>3 x Full Time Roles</p>\n<p>1 x Part Time (18 Hours Per Week - Salary Pro Rata) Wed PM only, Thurs/ Fri Full Days.</p>\n<p>Are you passionate about delivering exceptional customer service and resolving disputes? The London Borough of Hackney is looking for a proactive Leasehold Customer Service &amp; Dispute Officer to join our dedicated team. In this role, you will manage a diverse range of homeownership enquiries, disputes, and complaints, ensuring that our leaseholders, shared owners, and freeholders receive the support they need.</p>\n<p>Your responsibilities will include promptly addressing routine enquiries related to leases, processing sub-letting and alterations requests, and providing comprehensive resolutions for service charge disputes. You will adopt a sensitive and proactive approach to issues surrounding estimates, invoices, account balances, ground rents, and reserve fund balances.</p>\n<p>Collaboration is key in this role, as you will liaise with colleagues across the Council, external stakeholders, contractors, and even courts and tribunals to achieve successful outcomes in contentious matters. You will represent Hackney Council at County Courts and Tribunals when needed, addressing disputes and breaches of lease terms.</p>\n<p>In addition to handling enquiries and disputes, you will provide administrative support to Homeownership Services. This includes organising resident events, managing the subletting register, and ensuring accurate updates of customer and property details. Your role will also involve preparing reports, issuing standard correspondence, and maintaining accurate records in line with departmental procedures.</p>\n<p>We’re looking for candidates who have experience in monitoring and achieving targets, resolving customer queries, and demonstrating excellent customer service practices. Strong attention to detail, effective communication skills, and the ability to prioritise and organise workloads are essential. Proficiency in IT, particularly with Microsoft and Google applications, is required.</p>\n<p>There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.</p>\n<p><span>If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.</span></p>\n<p><span>For further information about this opportunity and the service please visit&nbsp;<a href=\"{{SIGN-IN-REQUIRED}}\">here</a></span></p>\n<p><strong>The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.</strong></p>\n<p><strong>When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.&nbsp;</strong></p>\n<p><strong>We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.</strong></p>\n<p><strong>This application process replaces a supporting statement.</strong></p>\n<p><strong>Closing date for applications</strong>: 19 November 2024 (22:59)</p>\n<p><strong>Interview date</strong>:&nbsp;TBC</p>\n<p>We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.</p>\n<p>Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.&nbsp;We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.</p>\n<p>The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:<a href=\"{{SIGN-IN-REQUIRED}}\">hackneyworks@hackney.gov.uk</a></p>\n<p>Disclaimers apply, for full details see:&nbsp;<a href=\"{{SIGN-IN-REQUIRED}}\">https://hackney.gov.uk/email-disclaimer</a></p>","shortDescription":"","jobType":"Customer Service","employerType":"Local Government","howToApplyText":"","employer":"London Borough of Hackney","employerId":"973786ec-bdd4-4531-9f61-8f670db7d0d2","department":"","departmentId":"","location":"Hackney, London","locationHierarchy":[{"types":["sublocality_level_1","sublocality","political"],"value":"Hackney"},{"types":["postal_town"],"value":"London"},{"types":["administrative_area_level_2","political"],"value":"Greater London"},{"types":["administrative_area_level_1","political"],"value":"England"},{"types":["country","political"],"value":"United Kingdom"}],"locationType":3,"salaryDescription":"£37,575 - £38,769","salaryFrom":37575,"salaryTo":38769,"exactSalary":null,"salaryFrequency":"year","workingPatterns":[1,2],"workingHoursDescription":"18-36 Per Week","contractType":1,"dbsCheckRequired":false,"dbsType":0,"publishDate":"2024-10-29T00:00:00.000Z","expirationDate":"2024-11-19T22:59:00.000Z","applicationMethod":1,"applicationUrl":null,"documents":[{"fileId":"a96664af-22c2-4aa0-926d-e035382edc39.pdf","fileName":"Final Leasehold Customer Service & Dispute Officer JD 2024.docx.pdf"}],"logoUri":"https://www.jobsgopublic.com/logos/logos/8c68ec59-9bbc-435b-9a7d-1cc114d27b3a.jpg","awardLogoUris":[],"canonicalUrl":"https://www.jobsgopublic.com/jobs/2f654b06-23d7-4f0c-8d39-81b63caff047","createdDate":"2024-10-25T09:15:51.269Z","applicationFormName":"","onHold":false,"expired":false,"featuredJob":false,"featuredJobRefreshed":false,"enhanced":false,"applied":false},"dataUpdateCount":1,"dataUpdatedAt":1730700161948,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobDetails","2f654b06-23d7-4f0c-8d39-81b63caff047"],"queryHash":"[\"jobDetails\",\"2f654b06-23d7-4f0c-8d39-81b63caff047\"]"},{"state":{"data":[{"jobId":"0d1c24ac-fc44-4882-ac5c-0edf0eba6b82","jobTitle":"Civil Enforcement Officer","employerName":"Liverpool City Council"},{"jobId":"5789278b-3c28-4c15-905c-2aec8ea3f354","jobTitle":"Customer Operations Adviser","employerName":"Elmbridge Borough Council"},{"jobId":"6dad5123-5681-40e1-afb4-dfe5c1d540e7","jobTitle":"Quality Inspector","employerName":"London and Quadrant Housing Trust"}],"dataUpdateCount":1,"dataUpdatedAt":1730700162005,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["similarJobs","2f654b06-23d7-4f0c-8d39-81b63caff047"],"queryHash":"[\"similarJobs\",\"2f654b06-23d7-4f0c-8d39-81b63caff047\"]"}]}
AlternateActionCards
ImageOptimization
LayoutRedesign
LoadExpiredJobs
LogosFromSameDomain
NewJobTypes
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments

What:

Where:

Customer Service & Dispute Officer

London Borough of Hackney

15 days left to apply

London Borough of Hackney logo

Apply now

Hackney, London (On-Site)

Permanent, Full time, Part time

No DBS check required

£37,575 - £38,769

18-36 Per Week


Join us as a Customer Service and Dispute Officer!

3 x Full Time Roles

1 x Part Time (18 Hours Per Week - Salary Pro Rata) Wed PM only, Thurs/ Fri Full Days.

Are you passionate about delivering exceptional customer service and resolving disputes? The London Borough of Hackney is looking for a proactive Leasehold Customer Service & Dispute Officer to join our dedicated team. In this role, you will manage a diverse range of homeownership enquiries, disputes, and complaints, ensuring that our leaseholders, shared owners, and freeholders receive the support they need.

Your responsibilities will include promptly addressing routine enquiries related to leases, processing sub-letting and alterations requests, and providing comprehensive resolutions for service charge disputes. You will adopt a sensitive and proactive approach to issues surrounding estimates, invoices, account balances, ground rents, and reserve fund balances.

Collaboration is key in this role, as you will liaise with colleagues across the Council, external stakeholders, contractors, and even courts and tribunals to achieve successful outcomes in contentious matters. You will represent Hackney Council at County Courts and Tribunals when needed, addressing disputes and breaches of lease terms.

In addition to handling enquiries and disputes, you will provide administrative support to Homeownership Services. This includes organising resident events, managing the subletting register, and ensuring accurate updates of customer and property details. Your role will also involve preparing reports, issuing standard correspondence, and maintaining accurate records in line with departmental procedures.

We’re looking for candidates who have experience in monitoring and achieving targets, resolving customer queries, and demonstrating excellent customer service practices. Strong attention to detail, effective communication skills, and the ability to prioritise and organise workloads are essential. Proficiency in IT, particularly with Microsoft and Google applications, is required.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

For further information about this opportunity and the service please visit here

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 19 November 2024 (22:59)

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:hackneyworks@hackney.gov.uk

Disclaimers apply, for full details see: https://hackney.gov.uk/email-disclaimer


Closing date: Tue 19/11/2024 at 22:59
Job reference: LON/24/0077
Vacancy downloads:

Final Leasehold Customer Service & Dispute Officer JD 2024.docx.pdf

More jobs in this category