Cost Of living Support Assistant

We are recruiting a Cost of living Support Assistant at Caerphilly County Borough Council.

Working hours: 37 Hours (7.24 Monday – Friday)
Contract Type: Full Time/Fixed Term until 31-03-2026
Location: Ty Penallta/ Working hours can be split between home and office depending on specific task requirements.

This is an exciting opportunity to join Team Caerphilly and provide support across the wider Caerphilly Homes Team.

We pay an attractive salary of £25,584 - £27,269 and offer access to training and development opportunities.

The postholder will provide advice and support to residents experiencing hardship with the aim to alleviate its impact.

The applicant will be responsible for undertaking administrative functions to support the cost-of-living hardship fund as well as providing administrative support to the wider team which includes communicating with our partners to ensure effective service delivery.

The applicant will assist the team leader to collate key support outcomes and monitoring budget spend, in order to ensure effective, efficient and accurate financial and administrative operations of the Cost of Living Support Team

This is an exciting role with the opportunity to make a real difference in our communities.

For the role, we ask that you have:

• 5 GCSEs grades A*–C, including English and Maths or equivalent. Or Level 2 qualification on the Credit and Qualifications Framework for Wales.
• Experience in an office environment.
• Knowledge of the welfare benefits system.
• The ability to adapt to a wide range of enquiries and situations.

We have excellent benefits including the Local Government Pension Scheme, agile  working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Jo Thomas/ Darren Morgan on 01443 811450/ 01443 811450 or email thomarj@caerphilly.gov.uk    morgadw@caerphilly.gov.uk

Applications may be submitted in Welsh.  Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK.  Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk

 for further information.