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As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:</p>\n<p> </p>\n<p> <strong>Work Together as one team</strong> - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading</p>\n<p><strong>Drive Efficiency</strong> - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively</p>\n<p><strong>Be Ambitious</strong> - aspire to deliver excellence and inspire and support others to reach their potential </p>\n<p><strong>Make a Difference to Reading</strong> - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity</p>\n<p> </p>\n<p><strong>About you</strong></p>\n<p>This is an exceptional opportunity; as such we are looking for people with:</p>\n<ul>\n<li>Experienced understanding of customer fulfilment</li>\n<li>Excellent communication skills</li>\n<li>Good commercial understanding and focused on delivering a high-quality service (measured through a range of KPIS)</li>\n<li>Ability to work effectively as part of a team and organise others into effective team working</li>\n<li>Ability to assess the work of others, give constructive and accurate feedback, set and monitor performance targets</li>\n<li>Experience and knowledge of working with IT systems and handheld technology</li>\n<li>A recognised apprenticeship or have City & Guilds qualification</li>\n</ul>\n<p> <strong> </strong></p>\n<p><strong>Our offer</strong></p>\n<p>We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.</p>\n<p> </p>\n<p>A competitive salary alongside a range of benefits including:</p>\n<ul>\n<li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave</li>\n<li>A wide range of flexible working opportunities</li>\n<li>Local Government Pension Scheme (LGPS)</li>\n<li>Life Assurance - three times your annual salary (for members of the LGPS)</li>\n<li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li>\n<li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li>\n</ul>\n<p> </p>\n<p>To arrange a confidential discussion on this position please contact Sean Donaghue, Acting Housing Repairs & Maintenance Manager sean.donaghue@reading.gov.uk</p>\n<p> </p>\n<p><strong>Closing Date: 9 October 2024</strong></p>\n<p><strong>Interview Date: To be confirmed</strong></p>\n<p> </p>\n<p>Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. 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