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We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity welcoming new ideas. We support a work life balance with options for flexible and hybrid working.</p>\n<p><strong> </strong><strong>About the Role</strong></p>\n<p>As a Benefits Assessment Officer, your main role will be to assess Housing Benefit and Council Tax Reduction claims accurately and within performance deadlines, as well as dealing with customers both face to face and on the telephone. </p>\n<p>Ideally, you will have previous experience of Housing Benefit and Council Tax Reduction processing and a good working knowledge of current legislation in Housing Benefit. Although not essential, experience of NEC RB systems would be an advantage along with the knowledge of NECDM document imaging system. However, full training and support will be provided for the successful candidate.</p>\n<p><strong>About You</strong></p>\n<p>We are looking for an enthusiastic, committed and well organised team player to join us in delivering a professional and exceptional Revenues and Benefits service to the public.</p>\n<p>You must be reliable, confident and able to work under pressure. You will have experience of dealing with customer enquiries both in person and on the telephone.</p>\n<p><strong>Additional Information</strong></p>\n<p><strong>Benefits </strong></p>\n<p>We are committed to providing a healthy work life balance for our employees, with hybrid working and other flexible working arrangements on offer. A laptop and mobile phone will be provided for your role if applicable. We offer a generous benefits package including a minimum of 24 days’ annual leave rising to 29 days after 5 years’ service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.</p>\n<p><strong>Closing date:          22^nd September 2024</strong></p>\n<p><strong>Interview dates:     7^th – 10^th October 2024</strong></p>\n<p><strong> </strong><strong>Contact details</strong></p>\n<p>For an informal discussion, please contact Dan Preston, Benefits Manager on 01276 707119, <a href=\"{{SIGN-IN-REQUIRED}}\">dan.preston@surreyheath.gov.uk</a></p>\n<p> </p>\n<p><strong>Our Commitment</strong></p>\n<p>Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. We are also open to conversations about flexible working on many of our roles, so please feel free to ask us about working patterns during the recruitment process.</p>\n<p>NO AGENCY CALLS PLEASE</p>","shortDescription":"","jobType":"Revenues / Benefits","employerType":"Local Government","howToApplyText":"<p>Please apply online via the link provided.</p>\n<p>Surrey Heath Borough Council is committed to equality of opportunity in employment and service delivery and welcomes applications from all sectors of the community. If you are unable to apply online for reasons of disability, please call 01276 707126 to discuss any reasonable adjustments that may be made to accommodate your individual requirements.</p>\n<p>Please note:</p>\n<p>All successful applicants will be subject to pre-employment checks in line with BPSS guidelines, which includes standard identification, referencing and unspent conviction checks. Surrey Heath Borough Council undertakes not to discriminate unfairly against any subject of a disclosure on the basis of conviction or other information revealed.</p>\n<p>For the best chance of successful application, please read the Job Description and Personal Specification fully before applying for this vacancy as it contains information you will need to refer to when applying. We do not accept CV’s submitted without a fully completed application form. To reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. If you choose to submit your CV with your application form we request that you remove all your personal details before uploading your CV. 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