London (On-Site)
Permanent, Full time
£38,400
The vacancy
Your day might begin with a welcome visit to new tenants who have just moved in, ensuring they feel settled and understand the support available to them. You might then attend a Residents' Association meeting to listen to concerns about local issues and identify potential solutions. Later, you could be showing residents how to use Peabody's self-service tools for managing their accounts, before heading out to support a vulnerable resident in need of your assistance.
As a Specialist Housing Officer, no two days will be the same. You'll play a crucial role within your community, supporting residents' practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents who have a history of rough sleeping, you'll actively work with them to manage their homes and neighbourhoods, improving Peabody's services and always putting residents' needs first.
About you:
You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day per week, with the flexibility to work remotely for the remaining days.
Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, signing up new residents, identifying and resolving issues including ASB, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you.
This role will require a full UK Driver's license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota.
To be successful in this role, you'll need:
If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk
Interviews will be taking place week commencing 2nd June
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Your day might begin with a welcome visit to new tenants who have just moved in, ensuring they feel settled and understand the support available to them. You might then attend a Residents' Association meeting to listen to concerns about local issues and identify potential solutions. Later, you could be showing residents how to use Peabody's self-service tools for managing their accounts, before heading out to support a vulnerable resident in need of your assistance.
As a Specialist Housing Officer, no two days will be the same. You'll play a crucial role within your community, supporting residents' practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents who have a history of rough sleeping, you'll actively work with them to manage their homes and neighbourhoods, improving Peabody's services and always putting residents' needs first.
About you:
You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day per week, with the flexibility to work remotely for the remaining days.
Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, signing up new residents, identifying and resolving issues including ASB, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you.
This role will require a full UK Driver's license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota.
To be successful in this role, you'll need:
- A commitment to delivering first-class customer service.
- Resilience, flexibility, and a positive, compassionate, can-do attitude.
- Strong organisational skills with the ability to self-manage a diverse and varied workload effectively.
- Experience in a customer-facing role, ideally within housing management or the social housing sector.
- 30 days' annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk
Interviews will be taking place week commencing 2nd June
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Closing date: Sat 24/05/2025 at 00:59
Job reference: 3837128