Supervisor

Job Title Handyperson Supervisor

Contract Type Permanent

Hours Full time – 35 hours

Persona Field Based – Travel is required across London

Reporting Office West Ham Lane, Stratford, E15

Salary £32,881- £36,069 depending on experience

Closing date for completed applications  28th May 2025 – 23:00

Interviews will be held  In-person, on a date to be confirmed

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

 

RP- Supervisor.docx

 

Why choose L&Q?

 

We offer a competitive annual salary and staff benefits package.

• Strong family-friendly policies
• Committed Learning & Development
• Annual leave starting from 28 days rising to 31 PLUS bank holidays.
• Excellent Pension Scheme – double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Employee discount/benefits portal
• Westfield Health Cash Plan
• Great places to work certified 2025-2026.
• Best Workplaces for Women

 

 

As a Handyperson Supervisor:

 

• You will be actively involved in helping to maintain high quality standard of service delivery to our residents.
• You will be responsible for providing an effective and responsive repairs and scheme improvement service to the residents by ensuring that the overall appearance, internal decor, external environment and security of the area is maintained to a high standard.
• Supervising and supporting the handyperson staff, you will monitor the standard of repair work carried out, ensure staff are always working safely following health and safety procedures.
• Resident and stakeholder liaison.
• You will be required to liaise with internal departments providing updates and promote the service to housing management staff

 

 

You should be:

• Experienced with internal and external communal repairs
• Multi trade skills, coaching staff.
• Monitoring works to ensure completed to a high standard.
• A good communicator and be willing to learn new skills as the service adapts to the changing needs within the Trust.
• Confident working remotely as part of a team therefore you must have good interpersonal skills and be able to arrange work schedules and plan the implementation of work.
• Be self-motivated, proactive and able to organise your time effectively and aware of safe working practices.
• Confident in using IT packages to monitor works and provide reports. It is an essential requirement that you have a good standard of both literacy and IT skills, as you will be required to use a PC undertaking online courses and assessments. We can further your skills during the probation period.
• You must have a Full  manual driving licence as you will be driving a company vehicle.

For this post the successful candidate will need to apply for or an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk.

If you are interested in this role and have the experience required, then apply without delay!

 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

 

Our commitments

 

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

 

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

 

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

 

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

 

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

 

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.