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Senior Admin Support Officer
Countywide (On-Site)
Permanent, Full time
£26,835 - £30,060
Job Title: Senior Admin Support Officer
Starting Salary: £26,835 - £30,060
Hours: 37
Location: Stevenage, Hybrid working
Contract Type: Fixed Term/Secondment 18 months
Directorate: Adult Care Services
About the team
Are you passionate about ensuring people receive excellent quality social care? Join our Practice Quality Team and help us continuously improve Adult Care Services.
Our team plays a crucial role in influencing practice and providing assurance to directors about the quality of care. We respond to learning across the organisation, coordinate social care audits, and report findings at all levels. Additionally, we oversee the Practice Governance Board, Research Governance Panel, and various practitioner forums.
Our team comprises experienced social care practitioners, a business analyst, and a policy officer, all dedicated to supporting the delivery of practice guidance to practitioners and services. Together, we ensure that those we assess receive the highest quality social care interventions and support.
About the role
Reporting to the Practice Quality Team Manager, you will ensure the monthly audit cycle runs smoothly and on time. Your tasks will include selecting and assigning audits based on performance data. Throughout the month, you will answer questions and follow up on audit numbers. At the end of the cycle, you will grade the audits and help create reports with charts. You will inform the Team Manager and Head of Practice and Assurance about the return rate and any audits needing improvement for follow-up.
Other duties will include:
• Working with team members to manage other quality assurance activities.
• Handling administrative tasks, such as monitoring email inboxes and responding to queries about audits and events.
• Using spreadsheets and other IT tools to manage projects and data samples for audits.
• Help update the quality monitoring tracker and follow up on actions to ensure progress.
• Plan and coordinate team events and provide administrative support for the Practice Governance Board and Research Governance Panel, including taking minutes.
• Send letters to service recipients for feedback calls to understand their experiences
• Maintain our intranet pages, ensuring newsletters and audit reports are accessible.
About you
Essential:
• A passion for practice and quality in adult social care
• Administration experience in a social care or other public sector team.
• Effective communication skills both verbal and written
• Experience of coordinating meetings and minute taking
• Demonstratable skills in ICT applications including word, excel, powerpoint and outlook
Desirable:
• Experience of working with data and ability to present information using pie charts and graphs
• Experience of planning and coordinating online or in person events, with providing technical support
• Experience of managing projects
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:
Job profiles: Business support services
To hear more about this opportunity please contact hannah.baker@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: 8th and 9th May 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £26,835 - £30,060
Hours: 37
Location: Stevenage, Hybrid working
Contract Type: Fixed Term/Secondment 18 months
Directorate: Adult Care Services
About the team
Are you passionate about ensuring people receive excellent quality social care? Join our Practice Quality Team and help us continuously improve Adult Care Services.
Our team plays a crucial role in influencing practice and providing assurance to directors about the quality of care. We respond to learning across the organisation, coordinate social care audits, and report findings at all levels. Additionally, we oversee the Practice Governance Board, Research Governance Panel, and various practitioner forums.
Our team comprises experienced social care practitioners, a business analyst, and a policy officer, all dedicated to supporting the delivery of practice guidance to practitioners and services. Together, we ensure that those we assess receive the highest quality social care interventions and support.
About the role
Reporting to the Practice Quality Team Manager, you will ensure the monthly audit cycle runs smoothly and on time. Your tasks will include selecting and assigning audits based on performance data. Throughout the month, you will answer questions and follow up on audit numbers. At the end of the cycle, you will grade the audits and help create reports with charts. You will inform the Team Manager and Head of Practice and Assurance about the return rate and any audits needing improvement for follow-up.
Other duties will include:
• Working with team members to manage other quality assurance activities.
• Handling administrative tasks, such as monitoring email inboxes and responding to queries about audits and events.
• Using spreadsheets and other IT tools to manage projects and data samples for audits.
• Help update the quality monitoring tracker and follow up on actions to ensure progress.
• Plan and coordinate team events and provide administrative support for the Practice Governance Board and Research Governance Panel, including taking minutes.
• Send letters to service recipients for feedback calls to understand their experiences
• Maintain our intranet pages, ensuring newsletters and audit reports are accessible.
About you
Essential:
• A passion for practice and quality in adult social care
• Administration experience in a social care or other public sector team.
• Effective communication skills both verbal and written
• Experience of coordinating meetings and minute taking
• Demonstratable skills in ICT applications including word, excel, powerpoint and outlook
Desirable:
• Experience of working with data and ability to present information using pie charts and graphs
• Experience of planning and coordinating online or in person events, with providing technical support
• Experience of managing projects
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:
Job profiles: Business support services
To hear more about this opportunity please contact hannah.baker@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: 8th and 9th May 2025
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Mon 21/04/2025 at 01:00
Job reference: HCC27678