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Generally, 8 hours 20 minutes per day in blocks of 5 days followed by 3 or 4 Rest Days.</p>\n<p>To deliver a high standard of customer service to all customers using the Mersey Tunnels. You will be required to work in the toll booths and on the plaza at both the Queensway and Kingsway Tunnels, classifying vehicles, taking payment from customers, and offering them advice, information, and general assistance.</p>\n<p>You will need to be self-motivated, with cash handling experience and a proven track record in first line contact with the public, in a customer driven service environment. Good communication and numerical skills are also essential for delivering the quality customer service required by the Liverpool City Region Combined Authority.   </p>\n<p><em> </em></p>\n<p><em> </em><strong>About the person</strong></p>\n<p><strong>Putting customers at the heart of everything you do.</strong></p>\n<p>Anticipating and meeting customer needs and expectations through: -</p>\n<ul>\n<li>.The provision of information, guidance, and assistance to customers.</li>\n<li>.Ensuring the smooth flow of traffic.</li>\n<li>.Assisting customers wherever and whenever required.</li>\n<li>.Assist Team Leader in configuration of lanes during times of customer demand.</li>\n<li>.Assist Team Leader in provision of a safe route for emergency vehicles.</li>\n</ul>\n<p> </p>\n<p>Working within the established procedures in respect of handling cash or cash equivalents including: -</p>\n<ul>\n<li>.Classification of all vehicles using attended lanes.</li>\n<li>.Operation of concessionary schemes.</li>\n<li>.Provision of change to customers if applicable.</li>\n<li>.Ensuring security of cash.</li>\n<li>.Checking notes for authenticity.</li>\n<li>.Facilitating card payments.</li>\n</ul>\n<p><strong><br>Understanding and meeting health and safety duties and responsibilities.</strong></p>\n<p>Operating in a safe way by: -</p>\n<ul>\n<li>.Complying with safe systems of work.</li>\n<li>.Following health and safety instructions.</li>\n<li>.Using PPE and other health and safety equipment.</li>\n</ul>\n<p>Assist in the safe operation of the Mersey Tunnels by: -</p>\n<ul>\n<li>.Relaying messages to and from customers and Team Leader in relation to any hazards.</li>\n<li>.Assisting the Team Leader in the event of emergencies/evacuations.</li>\n</ul>\n<p> </p>\n<p><strong>Having an appropriate level of knowledge of equality legislation and how it affects your service area.</strong></p>\n<p>Promoting equality and diversity by: -</p>\n<ul>\n<li>.Recognising and addressing the needs of different customers.</li>\n<li>.Adapting your approach to meet the needs of different customers.</li>\n<li>.Recognising, respecting, and valuing the diversity of your colleagues.<br><br>\n</li>\n</ul>\n<p><em> </em><strong>If you think you match the job description and our values then click on the link to apply, indicating how you meet the person specification.</strong></p>\n<p> </p>\n<p><strong>About the organisation</strong></p>\n<p>The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.</p>\n<p>The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. 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