Hybrid – Works part in the office (Gun Wharf) and part from home (Hybrid)
Permanent, Full time
Basic DBS check required
Range 2 - £22,597 - £24,000 per annum / pro rata
37 hours
We are currently recruiting for an Assistant Rehousing Officer to ensure a high-quality advice and assistance is given to customers in temporary accommodation and those that have applied for rehousing through Medway Homechoice (Choice based Lettings system), by responding effectively and efficiently to enquiries. This will include enquiries by telephone, e-mail and face to face.
Provide a comprehensive service for housing applicants and households in temporary accommodation, including case assessment, investigation, decision making and maintenance of individual records on the computer system.
Assist customers to complete relevant forms, including applications for Homechoice, Housing Benefit and assistance to access other voluntary and statutory services to providing rehousing support.
Assist with making efficient and cost-effective use of temporary accommodation by referring customers to providers, monitoring placements, and liaising with temporary accommodation providers. Ensuring that systems are kept up to date with accurate record keeping.
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Car Benefit Scheme from Tusker
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
- The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/
We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our Council Plan priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change.
Our organisation:
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.
Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.
We provide all local Government services for a quarter of a million people, looking after business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.
Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.
If you would like to have an informal discussion with the recruiting manager, please e-mail Dan Hill on Dan.hill@medway.gov.uk.
Important Information-
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.
For further information please refer to the Medway information pack available as a download or to view online.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
Medway_Information_Pack_2024.pdf
Assistant_Rehousing_Officer_Job_Profile.pdf