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This job has expired on Jobs Go Public.

This may be due to the employer reviewing received applications or no longer actively hiring for this role.

Service Charge Advisor

Southern Housing

Southern Housing logo

Croydon (On-Site)

Permanent, Full time

No DBS check required

£31,726 per annum


As a Service Charge Advisor you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.

Please note this job is based out of our Croydon office, being based in the office Tuesday Wednesday & Thursday.

What you'll do
  • Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
  • Delivering a customer-centric, support service for service charge payers.
  • Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.
  • Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets
  • Preparing and reviewing invoices for examination and certification by external auditors
  • Providing support in any processes relating to the production, quality control and dispatching of service charge statements.
What you need
  • Excellent customer service skills
  • Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
  • Excellent communication skills (written and oral)
  • Experience and knowledge of Service charge (desirable)
  • Experience and knowledge of Housing Management (desirable)
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Please note we reserve the right to close this vacancy at any time

Closing date: 26th September 2024
Shortlisting date: 27th September 2024
Interview date: w/c 30th October 202

Closing date: Wed 18/09/2024 at 06:06
Job reference: 1037369
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