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Housing Team Leader - Income
Woking (Hybrid)
Permanent, Flexible hours, Full time
Basic DBS check required
Salary circa up to £46,569 plus flexible benefits allowance of up to £2,241 and vehicle allowance of up to £2,600, plus market supplement of up to £8,000 subject to experience.
37 hours
An exciting opportunity has arisen to join the housing team at Woking Borough Council.
We are seeking a motivated, flexible, and pro-active person to join our Housing Team. The role will involve all aspects of rent collection and arrears management in the housing team. The ideal candidate will be passionate about service improvement, transformation and ideally have experience in developing and implementing new policies and procedures.
You will lead and motivate a team of income officers ensuring procedures are efficiently delivered to maximize income collection. You will do this in a customer focused way ensuring communication with tenants, leaseholders, licensees, shared owners and garage renters through the rent collection and arrears management process.
You will be responsible for the line management of the income team and work with the temporary accommodation officer to ensure income maximization across the housing portfolio.
We would like to embed a rent first culture at Woking Borough Council, and you will ensure the team is proactive with early intervention in arrears cases and signposting to support agencies we work with in the borough.
You will ensure arrears actions are carried out in a timely, appropriate, and proportionate manner and communication with those in arrears is conducted in line with procedures and timescales within them.
You will be expected to oversee effective use of the housing management database, case files and the implementation and use of Mobysoft Rentsense into the day-to-day workings of the team and case management.
Where necessary you will identify and pursue legal action such as Notice Of Seeking Possession, Possession Proceedings, attending court and acting as a witness where appropriate.
Ideally the successful candidate will have experience of working and managing a team responsible for rent collection and arrears management in the social housing sector with a good knowledge of up-to-date relevant legislation.
The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health, and leisure membership, plus many more excellent benefits.
This is a hybrid role, and the successful applicant will be required to work from the Civic offices based in Woking, Surrey a minimum of 3 days per week.
DBS Check
Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.
As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.
English Language Requirement
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.
Who to contact for informal discussion:
For an informal discussion about the role, please contact Gerri Summers, Resident Services Manager, on 01483 743625
Closing Date: 6 October 2024
Interview Date: 23 & 24 October 2024 – this will be an in person interview held at the Civic offices in Woking, Surrey
Behavioural_Framework_revised_Oct_2023.pdf
Job_Application_Guide_2018.pdf
Pay__Benefits_and_Performance_Management_Scheme.pdf
New_pay_scheme_01_04_2023_v3.pdf
Housing_Team_Leader_-_Income_-_JD.pdf