Hemel Hempstead (On-Site)
Permanent, Full time
No DBS check required
£42588 Per Annum
Are you passionate about making a difference in the lives of those experiencing homelessness and multiple disadvantage?
Do you have a solid understanding of Psychologically Informed Environments, Trauma-Informed Care, and a commitment to the Making Every Adult Matter (MEAM) principles?
If so, we want to hear from you!
About Us:
Hightown is a leading provider of supported housing services for people experiencing homelessness and multiple disadvantage, dedicated to empowering individuals and helping them achieve lasting change.
Role Overview:
As a Homelessness Operations Manager, you'll play a pivotal role in our middle management team, overseeing the day-to-day operations of multiple dispersed services. Your primary objective will be to ensure our services remain flexible, responsive, and aligned with the evolving needs of our service-users. You will be covering Broxbourne & Hatfield.
As well as being allocated existing schemes, you will play a pivotal role in launching and managing a new contract, bringing a fresh team into our organisation. Your leadership and change management skills will be crucial in embedding our values, behaviours, and ways of working within this team. You will ensure that our services are delivered with compassion, respect, and a commitment to excellence.
Key Responsibilities:
- Lead the mobilisation and operational management of a new supported housing contract.
- Recruit, develop, and manage a new team of staff, ensuring they align with our organisational values and behaviours.
- Implement and promote Psychologically Informed Environments and Trauma-Informed Care approaches to support.
- Adopt and advocate for the Making Every Adult Matter (MEAM) principles within the team and service delivery e.g.
- Coordination: Ensuring services are effectively coordinated around the needs of individuals.
- Flexible Response: Adapting services to meet individual needs and circumstances.
- Consistent Service Offer: Providing a consistent level of service regardless of location.
- Accountability: Establishing clear accountability for outcomes and wellbeing.
- Drive continuous improvement and innovation in service delivery, ensuring the highest standards of care and support.
- Develop and maintain strong relationships with stakeholders, partners, and funders.
- Monitor and report on service performance, ensuring compliance with all contractual and regulatory requirements.
- Mobilise new services, write bids, and appraise new business opportunities, supporting the organisation with strategic growth.
- Apply strong safeguarding principles and empower staff to incorporate these into their work.
- Take the lead on risk management and coordinate incident and safeguarding responses to issues such as self-harm, suicidal ideation, challenging behaviour, substance abuse, alcohol abuse, and mental ill health.
Essential Skills and Experience:
- Proven experience in a similar role within supported housing or homelessness services.
- Strong understanding of Psychologically Informed Environments and Trauma-Informed Care.
- Commitment to the Making Every Adult Matter (MEAM) principles.
- Excellent leadership and change management skills, with a track record of successfully mobilising new services or contracts.
- Exceptional communication and interpersonal skills.
- Ability to inspire, motivate, and develop a team.
- Strong problem-solving and decision-making abilities.
- High level of organisational and time management skills.
- Experience in mobilising new services, bid writing, and appraising new business opportunities.
- Strong safeguarding principles and ability to empower staff to apply these in their work.
- Experience in risk management and coordinating incident and safeguarding responses.
The Benefits:
In return for your hard work and commitment, we offer a benefits package which includes:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
- £42,588 for a 37.5 hour a week contract
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus on top of your basic salary
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Ongoing professional development and support to deliver outstanding support
- Workplace pension scheme and life assurance of three times your annual salary
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Fully paid DBS
How to Apply
To apply for the position of Operations Manager (Homelessness) please complete an online application form and submit with your CV today.
Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks.
We are an Equal Opportunities & Disability Confident Employer.