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This job has expired on Jobs Go Public.

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Technical Support Officer

Luton Borough Council

Luton Borough Council logo

Luton Town Hall (On-Site)

Permanent, Full time

No DBS check required

GBP 25,183.00 - 25,992.00 per year;GBP 8,000.00


About the job
Salary: £25,183 - £25,992 a year
Hours per week: 37
Contract type: Permanent

Luton Council is seeking a motivated and capable individual to join our team as a Technical Support Officer. This role is ideal for someone with experience in clerical and administrative duties and is looking to develop their skills further while gaining a recognised qualification through an off-site apprenticeship.

Key Responsibilities:
  • Provide essential clerical and administrative support within our team.
  • Handle public and staff enquiries both face-to-face and over the telephone, ensuring excellent customer care.
  • Maintain accurate manual and computer records, ensuring attention to detail.
  • Use your initiative to complete tasks within defined procedures.
  • Work collaboratively with a range of people, handling all interactions politely and tactfully.
About you
Essential Skills and Experience:
  • Clerical/Administrative Experience: Proven ability in a support role.
  • Customer Service Experience: Confident dealing with a range of enquiries, demonstrating awareness of customer care.
  • Numeracy and Literacy Skills: Basic numeracy (able to add, subtract, multiply, divide) and strong written English.
  • IT Proficiency: Demonstrable keyboard skills with experience using Microsoft Word and Excel.
  • Organisational Skills: Able to keep accurate records and manage tasks effectively.
  • Initiative: Able to work independently within guidelines.
  • Apprenticeship: Ability to successfully complete an off-site apprenticeship course.
  • Equality Awareness: Understanding of discrimination and a commitment to promoting inclusivity.
Qualifications:
  • GCSEs grades A-C (or equivalent) in Mathematics and English.
  • Equivalent Level 3 qualifications worth 106 UCAS points.
This is a fantastic opportunity to gain hands-on experience in a supportive and inclusive environment, while developing your skills and qualifications through an apprenticeship.
About us
Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Benefits
We offer a range of excellent staff benefits which include:

- From 25 to 32 days' annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

Closing date: Mon 04/11/2024 at 00:00
Job reference: LBC03390
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