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You’ll take initiative in complex cases, driving successful outcomes that benefit tenants while ensuring compliance with statutory and regulatory obligations. </p>\n<p>You’ll reduce stigma, improve the quality of services and increase positive perception. In addition to this, you’ll have access to training and career opportunities across the Housing Management Service.  </p>\n<p><strong>The ideal candidate</strong>  </p>\n<p>You’ll be committed to delivering successful outcomes for vulnerable people, and have a Chartered Institute of Housing Level 3 qualification or be willing to work towards one.   </p>\n<p>You’ll have a keen interest in Housing and an enthusiasm to learn and make a difference. You should be passionate about customer service and able to work on your own initiative or as part of a team. </p>\n<p>It is also essential to your success in this role that you have good knowledge of housing legislation, as well as safeguarding and working with vulnerable adults. </p>\n<p><strong>Working for Brent</strong>  </p>\n<p>Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. </p>\n<p>We’re committed to creating a supportive and dynamic work environment where you can make a real impact.  </p>\n<p>We offer opportunities for professional development, a collaborative team culture, and the chance to be part of an innovative and forward-thinking organisation. Additionally, we operate a hybrid working model with office or on-site presence three times a week. </p>\n<p>Apply now, or to learn more about our roles and benefits package, please visit brenthousingcareers.com.  </p>\n<p><strong>Additional information</strong>  </p>\n<p>We will be regularly reviewing applications and conducting weekly interview panels. </p>\n<p>The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at https://www.cifas.org.uk/fpn. </p>\n<p>Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.   </p>\n<p>We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. </p>\n<p>Brent has a positive approach to flexible working.   </p>\n<p>As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. 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