Senior IT service manager

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.  

About the role

This is a pivotal role leading our 1^st and 2^nd line IT support function and embedding best-in-class IT service management across the charity.

You’ll manage a high-performing support team, champion a culture of excellent customer service, and lead continuous improvement of our ITSM processes.

You'll develop and deliver an ambitious IT service roadmap, ensuring our systems, processes and supplier relationships support the needs of our staff across the UK. With a hands-on approach and deep knowledge of ITIL and service desk systems, you’ll ensure we deliver outstanding support and user experience every day.

You'll also play a key role in embedding secure practices, service transitions, and operational readiness for new technologies and services as needed.

About you

You’ll be an experienced IT service leader who thrives in a dynamic, fast-paced environment. You bring a strong understanding of ITIL, proven success leading support teams, and demonstrable experience in delivering IT service management transformation.

You’re a confident communicator and people manager, comfortable balancing strategic thinking with operational delivery. Your approach is collaborative and proactive, and you’re passionate about providing exceptional service to end users across regional locations.

You’ll have extensive experience with service desk platforms, supplier management as well as establishing mature ITIL practices and performance reporting.

If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.  

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.   

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email Recruitment@breastcancernow.org

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Thursday 15 May 2025, 5:00pm

Interview date: Tuesday 27 May 2025 (virtual)