Engagement and Inclusion Officer (Housing)

Housing Engagement and Inclusion Officer

Annual Salary £32,957 - £36,573

37 hours a week (Hybrid working)

About the role 

The Housing Engagement and Inclusion Officer helps ensure that the Council’s Housing services are driven by customer insight and that the views of tenants and leaseholders are heard.  The Engagement and Inclusion Officer is responsible for:

• Increasing the level, channels and quality of engagement and for driving service improvements through customer insight.
• Promoting digital inclusion and innovation, while ensuring that traditional methods of engagement are retained as appropriate.
• Identifying opportunities to advance equality through improved engagement with our customers, especially with people who are under-represented.

About you

You have experience of:

• Working collaboratively with a team in a busy environment.
• Working with customers in a Housing or public service organisation.

Your skills include:  

• Ability to work in partnership with residents, stakeholders and colleagues.
• Ability to use Microsoft Office packages such as PowerPoint, Teams, Word, Excel and Forms.

About Runnymede 

Runnymede Borough Council is an ambitious, passionate, and progressive council with a forward- thinking attitude. We are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.  We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision. 

The Council is committed to meaningful engagement with our customers and keen to demonstrate how we embrace the expectations of the Regulator of Social Housing to treat tenants with fairness and respect, to take tenants’ views into account in decision-making and to show how tenants' views have been considered.

Benefits  

• Hybrid working, with up to 2 days working from home subject to the requirements of the role
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme, including access to an Additional Voluntary Contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership a year
• Cycle to work + further related discounts
• Season ticket loan
• UK Healthcare plan after 1 years’ service
• Dental insurance plan after 3 years’ service
• Mileage allowance for essential journeys.

How to apply 

To apply please use the apply link below. For more information about the role please see the Extra Information section 

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425527. 

For an informal chat about this role please contact Angela Horsey, Housing Business Development Manager on angela.horsey@runnymede.gov.uk or 01932 425810.  

Closing Date: 21^st April 2025

Interview Date: 29^th April 2025

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.