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What:

Where:

Head of Neighbourhoods & Income

London Borough of Tower Hamlets

2 days left to apply

London Borough of Tower Hamlets logo

Apply now

Town Hall, 160 Whitechapel Road, LONDON (On-Site)

Permanent, Full time

Basic DBS check required

£79,839 - £87,285

35 Hours


We are seeking an experienced Head of Neighbourhoods to join our Housing Management services. This is an exciting opportunity to make a significant impact on Tower Hamlets residents living within a stock of 22,000 homes. Reporting to the Assistant Director of Neighbourhoods, the postholder will work closely and collaboratively with the Heads of Leasehold Services and Environmental Services to manage and optimise the council's strategic planning, co-ordination and delivery of neighbourhood services, including leading on the collection of rental income. The successful candidate will lead, motivate and inspire the Neighbourhoods teams in delivering a high quality and responsive service to our customers, both internal and external. The service aims to create safe and sustainable communities, deliver high levels of customer satisfaction and improve the lives of our residents.

Responsibilities include:

  • Tenancy Management across tenant and leasehold tenures
  • Lettings
  • Rent Collection
  • Safeguarding
  • Elements of fire and building safety
  • Complaint and Member Enquiry responses
  • Compliance with regulatory frameworks

For more information and an informal conversation, please email Gulam Hussain, Assistant Director of Neighbourhoods & Customer Service (gulam.hussain@towerhamlets.gov.uk)


Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough


Closing date: Mon 09/09/2024 at 01:00
Job reference: J-2417
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