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Customer Service Advisor - Contact Centre

Sefton Metropolitan Borough Council

Sefton Metropolitan Borough Council logo

Agile Working (office attendance in Bootle, Merseyside is required) (On-Site)

Permanent, Part time

Basic DBS check required

Grade E , SCP 7-11, Salary £24,294 - £25,979 Pro Rata (pay award pending)

21 hours


Customer Services

Contact Centre Advisor

Employer:        Sefton Metropolitan Borough Council  

Salary:             Grade E – SCP 7-11 (£24,294 - £25,979) Pro Rata per annum and pay award pending

Location:         Agile working/office attendance in Bootle is required

Contract:         Permanent

Hours:             Part time 21 hours

DBS Checked:  Yes

An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.

Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.

The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing the customers and residents of Sefton with a high-quality customer service experience as well as maintaining and updating customer information as appropriate on a Customer CRM system as well as other relevant database applications.

Do you have strong customer service experience within a fast-paced Contact Centre environment and are you comfortable and confident with managing a demanding and varied workload?

Most of our enquiries are from residents dealing with complex challenging and stressful situations around council services such as social care cleansing housing benefit and council tax. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful Interviews will take place remotely throughout October      


Closing date: Thu 17/10/2024 at 23:59
Job reference: CR/24/294177
Vacancy downloads:

Guidance_Notes_Completing_an_Application_Form_Jan_2024.pdf

JD_-_Customer_Service_Advisor_Grade_E_-_April_2018.._V2.pdf

Person_Specification_-_CSA__CC__.3__002__Final.pdf

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