AlternateActionCards
ImageOptimization
LayoutRedesign
LoadExpiredJobs
LogosFromSameDomain
NewNavbar
NewPlacesAutocomplete
PdfJobDocuments
This job has expired on Jobs Go Public.
This may be due to the employer reviewing received applications or no longer actively hiring for this role.
Complaints Resolution Administrator
Sittingbourne (On-Site)
Contract, Full time
No DBS check required
£24,000-26,000 per annum, pro rata (subject to experience)
This is a fixed term contract for six months.
Do you want to do something new and make a difference?
Our Complaints Resolution Team at Southern Housing are seeking a Complaints Resolution Administrator for an exciting opportunity. Reporting to the Complaints Resolution Manager you'll provide a full range of administrative, and organisational tasks ranging from moderate to complex. You'll help the effective and efficient operation of the team.
This is an office-based role based out of our Sittingbourne location, but after initial training can be hybrid.
What you'll be doing
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.
Closing Date: Tuesday 17th September at 11.59pm
Do you want to do something new and make a difference?
Our Complaints Resolution Team at Southern Housing are seeking a Complaints Resolution Administrator for an exciting opportunity. Reporting to the Complaints Resolution Manager you'll provide a full range of administrative, and organisational tasks ranging from moderate to complex. You'll help the effective and efficient operation of the team.
This is an office-based role based out of our Sittingbourne location, but after initial training can be hybrid.
What you'll be doing
- Deliver a great complaints experience in line with the Housing Ombudsman's and regulatory code.
- Provide administrative and organisational support activities for the team.
- Be a point of contact for new complaints, compliments, MP enquiries and payment requests. Always making detailed notes on our customer dynamics systems.
- Log and triage all new complaints that come into the business
- Manage customer expectations in relation to policy and procedural matters in a nonconfrontational and customer focused manner, offering alternative wherever possible
- Handle telephone calls and emails, receive and direct visitors, update databases, filing, photocopying, scanning and faxing.
- Log all MP (Members of Parliament) and Councillor enquiries on our customer dynamics system. Driving Directors and Senior staff members to reply in agreed timescales.
- Handle payment requests, accurately coding each item and in line with compensation policy.
- Accurately record all customer contacts, complaint details, actions and learning points on customer dynamics system.
- Build and maintain relationships with colleagues.
- Experience of helping customers with a range of enquires across different channels including email and telephone in a busy customer facing environment
- Ability to analyse the complaints that come in and decide how best to deal with them and what portfolio to raise them to
- Knowledge of general/standard office and administrative procedures and methods.
- Ability to prioritise and manage multiple channels of communication.
- Effective at using Microsoft Office packages - sufficient to word process, general reports and enter data.
- Ability to effectively manage risk and quality assurance.
- Effective communication skills (written and verbal) - adapting your style to suit the audience, the subject and individual communication preferences. Ability to provide routine information, answer enquiries, and refer calls.
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.
Closing Date: Tuesday 17th September at 11.59pm
Closing date: Fri 13/09/2024 at 06:06
Job reference: 1035444