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Hybrid – Works part in the office (Gun Wharf) and part from home (Hybrid)
Permanent, Full time
No DBS check required
Range 4 - £29,793 - £35,410 per annum, pro rata
37 hours
We are currently recruiting for an Insurance Team Leader to contribute to the effective operational management of the Insurance section by managing a team of Insurance Officers that will handle complex financial enquiries relating to a specialist area within the council.
To ensure the smooth operation of the team by reviewing business processes and customer pathways, and ensuring the efficient operation of the Insurance Database and Claims Management System. Liaise with stakeholders in a way that promotes the vision and values of the Council.
Accountabilities and outcomes:
Manage and develop and a small team of Insurance Officers to enable and assist them in carrying out their day to day tasks, providing direction and empowering them to achieve objectives, and taking responsibility for actions or errors.
Ensure that claims progress efficiently by completing file reviews and identifying any necessary actions required by Insurance Officers. Take a lead role in closing down/settling claims to ensure that the system accurately records the correct claim status and that payments are recorded correctly in the financial system (Integra) prior to being closed down. Review business processes within the team to ensure that workloads are allocated efficiently and to encourage better team working and integration.
Liaise with the provider of the Insurance Database and Claims Management System to ensure that it continues to meet the Council’s needs, and taking a lead role on advocating for any improvements required. Leading on reviews of how the Insurance & Risk Management team interacts with other departments and with claimants, including the creation of feedback mechanisms for lessons learned for other areas of the Council and a continuous review of customer pathways.
Coordinating a prompt and accurate response to complaints and freedom of information requests relating to the Insurance & Risk Management Team. Coordinate the prompt collection of information required from external insurers relating to policy renewals, retenders and general policy queries.
At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.
In return we offer you:
We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
Medway_Information_Pack_2024.docx
Insurance_Team_Leader_Job_Profile.pdf